Current Openings at MWEB

Job Output:

• Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.
• Understand the requirements of the customer.
• Provide accurate relevant product information.
• Accurately recording, updating and changing customer information on business systems
• Reconciliation of accounts
• Liaise with other divisions teffectively resolve customer queries.
• Outbound collections on overdue accounts
• Dealing with 3rd party parties
• Ad Hoc functions

Skills and Competencies:

• Excellent written/verbal communication skills
• Deliver fast, professional support.
• Customer Service focused.
• Assertiveness
• Tact and ability tnegotiate.
• Listening and questioning skills
• Basic business retention skills
• Troubleshooting skills
• Team orientation skills
• Objection handling
• Able trespond dynamically tchange.
• Attention tdetail.
• Numerical skills
• Excellent organisational skills

Requirements

Experience:

• Customer Service experience in a customer telephonic support environment
• Experience in a Customer Contact Centre with regards taccounts and billing will be advantageous
• Administration experience is a highly recommended

Qualifications

• Matric
• Computer Literate (MS Excel/MS Word and MS Outlook)

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Job Output:

• Preparation of Divisional budgets and forecasts
• Assist with month end calculations
• Assist with running of revenue reports
• Update Divisional Income statement actuals
• Assist with Reconciliation calculations
• Assist with Variance reports workings
• Update Month end tables
• Assist with invoice detail calculations
• Assist with ad hoc queries
• Preparation of Management reporting
• Ensure that fiscal control is maintained at all times and actual spend is in line with the budget across the divisions
• Assist with analysis of current and historic financial and non-financial information
• Approval of supplier invoices
• Approval of company payments
• Approval of customer refunds
• Assist Auditors in commentary required for internal audits
• Assist Auditors in commentary required for external audits  

Skills and Competencies:

• Ability to work under pressure
• Accuracy
• Attention to detail
• Decision making skills
• Advanced Excel skills
• Good time management skills
• Deadline driven
• Dedicated and persistent
• Report writing ability
• Confident to present to senior team
• Analytical

Requirements

Qualifications:

• Cost and Management / Accounting / Finance Degree (preferable)

Experience:

• 3 - 5 years relevant experience
• Understanding of the ICT industry and experience in revenue subscriber management
• Advanced MS Excel Knowledge