Client Service Consultant at Santam Insurance

What will you do?

• To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

What will make you successful in this role?

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times. 
• Engage with broker in a client centricity manner.
• Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence. 
• Ensuring client service level agreements are met and exceeded. 
• Excellent time management skills.
• Consistent achievement of agreed productivity.

QUALIFICATIONS AND EXPERIENCE

• Matric certificate or equivalent qualification
• FAIS compliant (30 credits NQF level 4) 
• Experience in short term insurance 
• Clear criminal and credit record
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision. 
• Computer literate
• Willing to work shifts 
• Clean track record in terms of adherence to Quality standard and Compliance
• Consistent target achievement

SKILLS

• Computer literate (MS Office package)
• Client service oriented
• Negotiation skills
• Deadline and results-driven

Qualification and Experience

• Degree or Diploma or Grade 12 with 3 to 5 years related experience.

Knowledge and Skills

• Customer Service
• Administration
• Quality, compliance and accreditation
• Team Support