Client Service Representative - Operations at WNS Global Services SA

Job Description

To deliver effective solutions for customers to enable smooth transitions. High performance individuals, with exceptional communication and analytical skills, to provide our client’s customers with a first class service experience in a contact Centre environment.

Qualifications

Essential

• Above-average proficiency in English .(a neutral accent is preferred as customers are businesses based in the UK)
• 1-2 years’ experience working in an  customer support environment with  relevant working experience in a similar role for UK Utilities campaign, within a multi-channel (Voice, Correspondence and Email) customer service /contact center environment is essential/Preferred.
• Prior customer service and/or collections experience with international clients (especially with the UK)
• High proficiency in verbal & written English )
• Sound interpersonal skills A high level of proficiency in Microsoft Word, Excel & Outlook, together with the ability to navigate between multiple screens High attention to detail and accuracy Exceptional administrative skills, with sound follow-through after contact with customers
• The ability to prioritize and manage work flow- analyze, validate and interpret data/reports- resolve conflict situations amicably - solve problems - multi-task, work under pressure and cope with high volumes of work.

Additional Information

• Must have a valid grade 12.
• Back verification checks will be conducted for successful candidates.