Client Services Interns - Midrand at Civil Aviation Authority (SACAA)

Description

Customer Service 

• Provide front line support – walk-in centre, contact centre and written correspondence
• Provide customer services in line with the SACAA policies and procedures of the Client Relationship Management section.
• Track all customer queries in the approved CRM system until queries are closed
• Professionally respond to requests from both external and internal customers
• Evaluate customer satisfaction through approved tools and systems.

General Administration

• Prepare documents
• Collate information for reporting
• Package documentation required for meetings and other departmental engagements
• Circulate required information and documentation throughout the department and keep accurate record thereof
• Receive and relay documentation and information to applicable recipients in the department
• Develop and maintain a proper filing system to ensure accurate retrieval of information as and when required
• Screen, classify and record documents for easy access and tracking
• Coordinate functions and meetings for the department
• Ensure all documents are properly filed

Requirements

Minimum Requirements 

• Matric
• National Diploma or Bachelor's degree in Marketing, Business Managements or Client Services related qualification