Collection Administrator at Engen

Purpose of the Job

To maximise the collection of accounts receivable and ensure accuracy of customer statements, thereby minimising bad debts and contributing to the company's cash flow

What you'll have done before:

• NQF Level 5 (Certificate in Credit Management)
• 2 years Credit in a Commercial or Manufacturing credit environment or completed Engen Graduate program
• Fully Bilingual (Afrikaans and English) is an added advantage

What You'll Be Doing:

• Transparent and clear query resolution and/or collection process, driving root cause analysis and set-up necessary corrective / counter measurements. Whilst ensuring effective communication to customer re status of resolution / action to be taken.  Manage process for escalating risks where appropriate and in a timely manner.
• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
• Managing a transparent and clear collection process. 
• Maintain records of pro-active collections activities
• Manage end-to-end process of Accounts Receivable Portfolio.
• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
• Managing a transparent and clear collection process, including risk management and mitigation of risk.
• Operate within credit risk framework, policies and procedures.  Maintain records of internal controls
• Foster sound working relations with internal and external customers.
• Reporting – Submitted as and when required on AR portfolio view of credit and collection activity, query status
• Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable.
• Ensure that all customer statements are accurate and are reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures.