Collections Agent at Ignition Group

The detail:

• The purpose of an Ignition Group Collections Agent is to reduce the number and value of arrear accounts whilst maintaining Client Service standards and retain existing clients, as well as: 

Client Engagement

• Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients. 
• Continuously striving to improve the targets set within the department. 
• Displaying an understanding of conflict by effectively using conflict-handling techniques. 
• Adherence to scripts (opening, content and close). 
• Resolving client queries within the prescribed turnaround times. 
• Ensuring timeous referrals of escalation of arrangements outside of mandate to management.

Data Capturing

• Proactively assessing work processes in order to recommend efficiencies. 
• Accurately capturing updated contact information from the client. 
• Ensuring productivity requirement targets are always met in line with processes and policy and procedures. 

Key Performance Areas

• To achieve the individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients. 
• To continuously strive to improve the targets set within the department. 
• Display an understanding of conflict by effectively using conflict handling techniques. 
• Adherence to scripts (opening, content and close). 
• To resolve client queries within the prescribed turnaround times. 
• Ensure timeous referrals of escalation of arrangements outside of mandate to management. 
• Proactively assess work processes in order to recommend efficiencies. 
• Accurately capture updated contact information from the client. 
• Ensure productivity requirement targets are always met in line with processes and policy and procedures.

Requirements

We’d love to hear from you if...

•  You have and NQF Level 4 (matric) or higher
• Computer literate
• Access to reliable transport to and from Umhlanga.