Consultant - Engagement and Internal Communications.Group Human Resources at MTN

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3-year tertiary degree / diploma (specialisation in Communication/Commerce/ Management/Human Resources/Behavioural Sciences/Digital Marketing/as appropriate)
• Relevant certification / accreditation / membership with professional body for Internal Business Communication, design and branding, employee engagement, etc. (advantageous) 

Experience:

• Minimum of 5 years’ experience working in the communication, marketing or digital media environment 
• Experience in digital content creation and management within an internal communication, marketing or digital environment 
• Exposure to enterprise social network platforms and digital publishing tools 
• Experience working with multimedia content and campaigns (advantageous)
• Worked across diverse cultures and geographies (advantageous)
• Experience working in a small to medium organisation 
• Telecommunications, digital services, or technology industry experience
• Project management experience

Competencies:

• Functional Knowledge: 
• Project Management
• Engagement Programme Design
• Branding & Communication 
• Digital content development and copywriting 
• Working knowledge of content management systems (CMS) 
• Familiarity with digital platforms, enterprise social networks and analytics 
• Strong editorial, storytelling and content planning skills 
• Ability to manage multiple content streams and priorities without compromising quality
• AI literacy, including a working understanding of how AI tools can be applied ethically and effectively in internal communication and content development
• Practical experience in AI prompting to support content creation, summarisation, ideation and adaptation across channels
• Data literacy, with the ability to interpret communication, engagement and platform analytics to inform decisions and improve outcomes
• Experience analysing content performance, engagement trends and audience data to refine communication strategies
• Knowledge of change management principles and their application in internal communication and employee engagement initiatives
• Ability to design and deliver communication that supports behavioural change, adoption and mindset shifts
• Experience supporting communication for digital transformation, process change or organisational change initiatives
• Ability to adapt messaging for different platforms, audiences and stages of change
• Comfort working in data driven, agile and technology enabled environments
• Design management
• Media Platforms
• Global Working and Collaboration
• Organisational considerations

Skills

• Conceptual Thinking
• Problem Solving
• Improvement Driver
• Culture and Change Champion
• People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute
• Research
• Information Processing 
• Dealing with ambiguity and complexity
• Presentation Skills
• Communication Skills
• Judgement 
• Conflict Management
• Project Management
• Risk Management

Behavioural Qualities

• Accountable
• Adaptable
• Agile
• Culturally aware 
• Gets work done
• Innovation 
• Inquisitive