Consultant, Motor Insurance Claims at Standard Bank Group

Job Description

• To manage, assess, and finalise motor insurance claims in accordance with policy terms, regulatory requirements, and company standards. The role focuses on delivering a fair customer experience while mitigating risk and proactively identifying and addressing fraudulent claims.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited qualification

Experience Required

• Insurance
• The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant.

Additional Information

Behavioural Competencies:

• Customer-centric and service-driven
• Resilient, adaptable, and able to perform under pressure
• Highly analytical with strong problem-solving ability
• Decisive, assertive, and confident
• Ethical, fair, and demonstrates high integrity
• Proactive, accountable, and reliable team player

Technical Competencies:

• Strong understanding of short-term motor insurance products and policy interpretation
• Risk and cost management awareness and application
• Computer literacy (Microsoft Office Suite and Office 365)
• Analytical capability and attention to detail
• Fraud detection, investigative analysis, and reporting capability