Consultant - OD and Performance Partner Business Talent Partnering at MTN

Key Deliverables
The OD and Performance Partner will be accountable to achieve the following objectives:
Governance
Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the enterprise wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within the sub-function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Operational Delivery
Organization Design

• Evaluate and generate business-specific insights to advise MTN Group functions on organization design solutions and practices that are result oriented
• Assist in localizing and implementing the functional organizational architecture operating model, strategy, objectives and budgets for Manco, in conjunction with HR Services team
• Maintain and update the organization structure, headcount sizing, job profiling and transition plans in line with the operating model, strategy, objectives and budgets for Group functions
• Provide inputs for the development of Functional Competency framework for the Group functions, in conjunction with global Organization Architecture team
• Analyse and prepare headcount and FTE sizing proposal for Group functions (aligned with the budgets)
• Develop job profiles relevant to the positions in the Group functions, along with the functional leaders, in line with the OD and Rewards Policies. Ensure appropriate protocols and approvals are obtained prior to rollout.
• Timely communication of new/revised job profiles to HR Operations Team for operational implementation
• Responsible to ensure job/position evaluation for Group functions
• Develop the workforce transition strategy and plan along with the Group leaders. Socialize and monitor progress of fully approved transition plans which are delivered by HR Operations teams
• Periodically review, analyse and report on OD and People data for the Group functions to ensure compliance to the Global Data and OD standards and policies.
• Prepare, present and report on key organization design metrics such as span of control, organization layers, headcount and critical position vacancies for the Manco Business Units, in line with the practices defined by the Global Organization Architecture Team

Workforce Planning and Analytics

• Assist in the development, monitoring and reporting of Functional HR budgets relating to headcount and cost for the Business Unit.
• Assist in the development and presentation of strategic and operational workforce plans for the Business Unit, in line with the methodology and framework defined by the Global Organization Strategy and Performance vertical
• Prepare key Business Unit workforce metrics (headcount, HR budget and cost, talent and organization metrics etc.) based on data/inputs received from the Global Strategy and Analytics team, to the respective Business Leaders and Group HR Leaders on a timely and accurate basis.
• Analyse, prepare and circulate workforce related analytics and insights specific to Group functions
• Provide inputs to optimize allocation of resources, ensuring that resources are sufficient, and that duplication of resources occurs is minimised
• Assist in preparing key highlights of business objectives/plans and workforce related plans to report on a timely basis to the Global HR Expertise Verticals and Manco HR Services team.
• Performance Management
• Assist with the appropriate research, inputs, insights and leading practices relating to business-specific people performance metrics and KPIs
• Ensure implementation and adherence to the global performance management framework and methodology within the Business Units
• Educate and communicate with line managers in the Group functions on the various performance management responsibilities, processes, policies, people management practices
• Execute the implementation of performance programs and initiatives for Group functions at Manco
• Assist in the cascade and socialisation of approved functional KPIs and targets for Group functions
• Monitor and report on process compliance of the Group functions to key performance schedule of activities and timelines
• Assist in the effective execution of goal setting, moderation and calibration processes for the Group functions
• Participate and ensure appropriate closure of action relating to ad-hoc performance interventions such as facilitating individual development plans, management of performance improvement candidates, resolution/escalation of performance related conflicts, technical systemic constraints etc. and so on.
• Proactively coordinate with the Global Performance teams to obtain reports and undertake necessary actions based on the performance metrics results

Ways of Working and Collaboration
Partner and engage with the Global Organization Strategy and Performance teams to enable:

• Development of custom organization, performance and workforce planning strategies for the Business and
• Provide practical business insights, trends and patterns which can help strengthen the Global solutions, frameworks, policies and processes
• Maintain a strong working relationship with the Manco HR Services team for the effective delivery of transactional and administrative services for the Business Unit
• Maintain strong networking within the ‘Business Partnering’ community across MTN for effective practice exchange, cross border talent leverages, organizational consistency and so on
• Manage and resolve escalations that have impact on critical path of business service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved

QUALIFICATIONS
Education:

• Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies in the area of organization design, business performance & productivity etc. (advantageous)

Experience:

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on OD, performance management and workforce planning
• Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices.
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Competencies:

• Functional Knowledge
• Business/ Financial Acumen
• Telecom Operating Model, Business and Market knowledge
• Knowledge of HR polices and processes
• Workforce Planning and Analytics
• Organization Design and effectiveness
• Performance Management
• Functional KPI design
• Functional skills and competencies

Skills

• Strong consultative skills (influencing, assessment, facilitation, expectation setting, relationship building)
• Analytical and Data interpretation
• Excellent verbal and communication skills
• Demonstrated time management and priority setting skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Project management
• Reporting & Presentation Skills