Consultant: Taxpayer Education at The South African Revenue Service (SARS)

Job Purpose

• To align, develop and deliver effective tax education to existing and potential taxpayers. Provide timely, comprehensive advice and information in terms of all stakeholders tax obligations to indirectly increase the level of voluntary compliance.

Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in Technology, Taxation or Accounting, Economics, Engineering with 5 - 7 years’ experience in Taxpayer Education and technical data analysis and research, of which 2 - 3 years at a technically skilled level.

ALTERNATIVE

• Senior Certificate (NQF 4) and 10 years related experience in Taxpayer Education, technical data analysis and research, of which 2 - 3 years at a technically skilled level.

Job Outputs:

Process

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Plan and organise own work tasks within specific guidelines given in the said area of work.
•  Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Monitor and analyse the effectiveness and impact of taxpayer education on taxpayer satisfaction and voluntary compliance.
• Deliver effective taxpayer education programs that improve voluntary compliance and taxpayer satisfaction.
• Provide specialist advice, guidance, and authoritative information to internal and external stakeholders.
• Monitor, analyse, and report on the impact of taxpayer education initiatives to drive continuous improvement.

Governance

• Implement and provide input into governance processes, systems and legislation within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.  

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Orientation
• Customer Service
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Information Seeking
• Organisational Awareness
• Stakeholder Engagement and Management
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Awareness Campaign Management
• Business Knowledge
• Data Collection & Analysis
• Customer Relationship Management
• Effective Business Communication
• Efficiency improvement
• Functional Policies and Procedures
• Reporting
• SARS System Products

Deadline:15th April,2026