Jobs at The South African Revenue Service (SARS)

Job Purpose

• The Ops Manager: Strategic Sourcing (ICT) will support and execute ICT strategic sourcing and contracting activities within an approved governance framework. The role focuses on operationalising sourcing strategies, managing ICT contracts, supporting negotiations, and ensuring compliance with procurement policies, procedures, and legislation.
• S/he will develop and deploy sourcing ICT commodity strategies to deliver value through strategic sourcing. To manage portfolio of commodities through cross functional sourcing teams for effective execution of portfolio based commodity strategies, as well as ensuring the overall sustainability of commodity based initiatives.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Commerce/ Supply Chain and/or Business Management AND 5-7 years' experience in Strategic Sourcing, Project Management and/or Tender Administration, of which 1 year is at supervisory level.

ALTERNATIVE# 

• Senior Certificate (NQF 4) AND 10 years’ experience in Strategic Sourcing, Project Management and/or Tender Administration, of which 1 year is at supervisory level.

Minimum Functional Requirements

• Functional experience in Procurement, Strategic Sourcing, Project Management & Tender Administration.

The successful candidate must demonstrate hands‑on experience with one or more of the following ICT contract types:

• Infrastructure & Network Contracts
• Software & Licensing Contracts
• Support & Managed Services Contracts
• ICT Project & Professional Services Contracts.
• Security & Technology Risk Contracts.

Job Outputs:

Process

• Act as chairperson of Bid Specification Committee and the Bid Evaluation Committee (BEC).
• Execute ICT sourcing activities in line with approved sourcing strategies and procurement demand plans.
• Conduct basic to intermediate cost analysis (TCO and pricing benchmarks).
• Actively support and develop accredited small BEE and SMMEs through providing guidance on tender process and available business opportunities.
• Collate and analyse data that measures the control of prices and costs, innovations and deliveries with suppliers and take actions to improve performance.
• Contribute to the management of the procurement function taking steps to mitigate challenges and difficulties to resolve conflict within SARS.
• Create plans with stakeholders to improve supply chain management.
• Create risk assessments, registers or other risk evaluation tools for projects and agree actions with suppliers and other stakeholders to allocate or share risks to avoid claims, variations or disruptions.
• Develop hierarchies of categories for both direct and indirect expenditure that can be subjected to category management and strategic procurement.
• Development and management of supplier relationships in conjunction with internal client (contracts).
• Devise and monitor key performance indicators for sustainability with suppliers and take appropriate actions to ensure delivery to agreed standards
• Ensure that the needs of SARS are met; take appropriate actions by co-ordinating the implementation of contract negotiation, communication with suppliers or modifying procedures to ensure customer satisfaction.
• Ensuring that the procurement function, however exercised within SARS, complies with all statutory requirements and the SARS Procurement Policy and Procedures.
• Evaluate and apply appropriate methodology to achieve improved category management, historical and forecasted data on categories of spend to help formulate a category plan and develop category management plan by analysing market factors.
• Investigate and make recommendations to management on the development of e-catalogue that can be applied to procurement and assess developments in system technology and make recommendations to colleagues and other stakeholders.
• Work with stakeholders and communicate standards to eliminate bribery corruption and fraud in supply chain and take appropriate actions in the event of any alleged breach of standards
• Investigate the use of P2P systems used in procurement and make recommendations to senior management.
• Liaise with all GMs regarding ending contracts.
• Loading all awarded contracts on SAP.
• Manage for all procurement and tender activities with a value of R200,000 (RFP/RFT/RFI) or more or as may be determined by SARS from time to time.
• Provide advise to colleagues and other stakeholders on how to promote sustainable and responsible procurement in SARS.
• Research information on suppliers using appropriate sources of information to select appropriate suppliers and evaluate financial, commercial and technical capabilities of potential suppliers.
• Review contracts and recommend appropriate actions to be taken in the event of any default or breach of contract and evaluate and recommend appropriate actions to be taken to resolve variations, claims or compensation events.
• Responsible for all price adjustments on all contracts.
• Responsible for tender management, by reviewing all tenders and recommending and adjudication in line with delegations of authority.
• Responsible, in consultation with Supplier Performance Specialists, for vendor performance management.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Prepare reports and recommendations for Bid Evaluation Committees (BEC), Bid Adjudication Committees (BAC), and management structures.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.

Behavioural Competencies

• Accountability
• Adaptability
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Conceptual Thinking
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding -
• Developing Others
• Trust (V)-
• Respect (V)
• Problem Solving and Analysis
• Building Sustainability

Technical Competencies

• Functional Policies and Procedures
• Tax Knowledge
• Effective Business Communication
• Managerial Budgeting
• Effective Business Communication
• Problem Analysis and Judgement
• Planning and Organising
• Decisiveness
• Business Acumen
• Expenditure Management
• SARS Systems Products
• Supply Chain Management
• Procurement Knowledge

Deadline:12th April,2026

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Job Purpose

• To provide support and input in the management of Legal Disputes in the Regional Legal Offices with respect to Revenue matters as well as initiation and defence of High Court applications by and against SARS in the Revenue area. 

Education and Experience

• Relevant law degree and admitted attorney / advocate AND 8-10 years' experience in a legal environment, of which 3-4 years at junior management level

Minimum Qualification & Experience Required

• Relevant law degree
• Admitted attorney / Advocate
• 8-10 years' experience in a legal environment
• 3-4 years’ experience in managing legal staff

 Minimum Functional Requirements

• Prior experience working with tax disputes / Tax law
• Litigation experience
• Management of complex legal matters

Job Outputs:

• Successfully managing Legal staff
• Successfully managing disputes and litigation case load

Process

• Act as the driver for the implementation within the context of business unit excellence and performance improvement.
• Conduct assessments and use information to advise, make recommendations and facilitate improvement.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Oversee the efficient utilisation of Private counsel for appeals and urgent interdicts, review or declaratory order applications in the High Court.
• Oversee a group of litigators and their litigation case loads.
• Oversee group of Dispute reviewers and their case loads
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
• Proactively identify interconnected problems, determine its impact and use to develop best  fit alternatives, implementing best practice solutions.
• Provide periodic reports on performance against plan and progress on short-term initiatives and use to realign tactical plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.

People

• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
• Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
• Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.

Client

• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.

Behavioural competencies

• Honesty & Integrity
• Functional Policies and Procedures
• Court Processes and Procedures
• Fairness & Transparency
• Accountability
• Business Acumen
• Decisiveness
• Effective Business Communication
• Legal Advisory and Interpretation
• Legal Compliance
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Ability to translate Strategy into Execution
• Values and Manage Diversity

Technical competencies

• Managerial budgeting
• Tax Knowledge
• Litigation Knowledge
• Legal Advisory and Interpretation
• Legal knowledge and knowledge of ethics
• Legal compliance
• Planning, management and measurement
• Respect & Trust
• Business Acumen
• Court processes and procedures
• Stewardship and service orientation

Deadline:14th April,2026

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Job Purpose

• To conduct investigations on different digital forensic disciplines in order to identify, acquire, preserve, analyse and report on digital evidence that withstands legal scrutiny.

Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree / Advanced Diploma Digital Forensics/ Computer Science (NQF 7) AND 5 - 7 years’ experience in a similar environment, of which 2 – 3 years at a technically skilled level                                                                                            

        OR

• Senior Certificate (NQF 4) AND 10 years related experience, of which 2 - 3 years at a technically skilled level

Additional Technical Competencies:

• Collection and preservation of evidence and the chain of custody (Investigations)
• Adjective Law - Applied Knowledge (with supervision). It concerns that part of the law that determines how the legal rules imposed by the substantive law will be administered or enforced in other words the practical application thereof. It for
• instance determines how SARS can obtain certain information about a specific individual in relation to his/her finances to determine his/her liability for tax and what can be done if that person did not comply with the substantive law i.e. the fiscal legislation. It also prescribes the conduct for which a person can be penalised, at what rate and how to collect the penalty in order to enforce the legislation. It also prescribed the manner in which i.e. to conduct a SARS criminal investigation.
• GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information
• Interviewing and interrogation (Investigations)
• Investigative reporting
• Testify in formal and criminal proceedings

Job Outputs:

Process

• Secure and store relevant evidential files in correct format and naming convention (on the server) and create a working copy.
• Undertake data recovery activities in order to retrieve lost data from defective digital media storages.
• Conduct research on digital forensic related issues in order to keep abreast with environment and compile report thereof.
• Present reports clients on work done and evidence uncovered from multiple digital forensic disciplines.
• Identify relevant media artefacts, acquire and extract evidence files using relevant tools and adhering to SOP's.
• Present legal mandate, methodology followed, and evidence uncover during internal heading AND/OR in a court of law and produces an affidavit.
• Process and analyse evidential files as per the client's requirements in a lab environment.
• Report the finding to the client and attend to any additional work required by the client.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Liaise with informers and possible witnesses in order to gather information in connection with tax evasion.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Fairness & Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Expertise in Context
• Problem solving and Analysis
• Honesty & Integrity
• Attention to Detail
• Trust
• Respect
• Commitment to Continuous Learning
• Organisational Awareness

Technical competencies

• Functional Policies and Procedures
• Data Collection and Analysis
• Efficiency improvement
• Investigative Skills
• Reporting
• Search and Seizure
• Digital Forensics
• Evidence Management

Deadline:14th April,2026

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Job Purpose

• To investigate and enhance the understanding for connectivity of relevant evidence from difference digital media sources (e.g. Computer, Network, Cloud & Mobile forensic)

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree in computer Forensics, Computer Science, Cybersecurity, Information Technology / Advanced Diploma in Computer Forensics, Computer Science, Cybersecurity, Information Technology (NQF 7) 8 - 10 years' experience in a Digital Forensic Investigations environment, of which   3 - 4 years at a junior specialist level.

OR

• Senior Certificate (NQF 4) AND 15 years Digital Forensics Investigator experience, of which 3-4 years at Junior specialist level

Minimum Functional Requirements

• Digital forensic investigation across multiple disciplines
• Identification of digital media artefacts
• Understanding of SARS investigative principles
• Digital forensic data analysis
• Knowledge of Data recovery processes, understanding of computers hardware and software
• Experience of digital forensics investigations, including methods and techniques e.g.  Investigative various digital media devices/artefacts from a single strand (e.g. mobile or computer), profiling research.  Knowledge of Legal framework e.g. TAAct, Criminal law, Law of evidence & procedure, Electronic /Digital evidence and Constitutional law.

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
• Represent Digital forensic investigations in Bilateral collaborations/forums with other law enforcement agencies, financial sector and Intelligence services.
• Undertake investigations following the Digital forensic investigations process of identification, storage, processing and analysis and reporting.
• Conduct research on digital forensic related issues in order to identity new and immerging trends within the environment and compile report thereof.
• Undertake data recovery activities following advanced techniques in order to retrieve lost data from defective digital media storages.
• Present legal mandate, methodology followed, and evidence uncover during internal heading AND/OR in a court of law and produces an affidavit.
• Write, quality review, approve and publish reports on knowledge management portal.
• Organise, prioritise and assign different types of investigations within the unit's team members.

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Integrity
• Fairness
• Accountability
• Analytical Thinking
• Conceptual Ability
• Organisational Awareness
• Problem Solving and Analysis
• Attention to Detail
• Commitment to Continuous Learning
• Building Sustainability
• Expertise in Context

Technical competencies

• Business Knowledge
• Court Processes and Procedures
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• Investigative Skills  
• Presentation Skills
• Reporting
• Search and Seizure
• Digital Forensics
• Digital Forensics Evidence Management
• Verbal Communication  

Deadline:14th April,2026

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Job Purpose

• To maintain Regional National Operations Enabling (NOE) buildings/infrastructure by ensuring that all operational maintenance and facilities objectives are achieved. 

Education and Experience

• Senior Certificate / Grade 12 (NQF 4) AND 1 year experience in an electrical, plumbing and general maintenance environment.

Job Outputs:

Process

• Be observant and engage on possible violations of regulations, policies, SOPs and standards of conduct and escalate where necessary.
• Check and ensure that all equipment is functioning correctly and notify all affected parties immediately of all faults found.
• Communication of transactional outputs and queries in area of work. (I)
• Conduct regulatory compliance inspections to identify non-compliance and risks.

Governance

• Comply with and adhere to identified governance and compliance standards and escalate    problems for investigation and resolution. (I)

People

• Ask for support or training to improve the quality and standard of own work. (I)
• Be open and receptive to possible work changes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Drive own performance in order to achieve work outputs in line with required response  time, quality and service delivery standards. (I)

Finance

• Adhere to specified standards, policies and procedures to prevent wastage on resources  and escalate associated risk.
• Perform own work well to reduce costs and save money. (I)

Client

• Understand job service requirements in order to meet client expectations. (I)

Behavioural Competencies

• Accountability (V)
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Expertise in Context
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Organisational Awareness
• Persuasion Ability
• Problem Solving and Analysis
• Respect (V)
• Trust (V)

Technical Competencies

• Business Knowledge
• Communication skills (Fundamental)
• Data Collection and Analysis
• Efficiency improvement
• Facilities Management
• Functional Policies and Procedures
• Reporting
• Service Delivery
• Standard operating procedure compliance

Deadline:17th April,2026

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Job Purpose

• To support clients with expert requirement analysis, development and configuration, implementation, and support of SAP BW4HANA with BPC (planning) solutions for various business scenarios. This role uses consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client’s business environment in order to achieve client expected business results. Proven SAP BPC implementation, development and support is a critical requirement for this role.

Technical Requirements

BW4HANA

• Solid SAP BW4HANA experience (Implementation and Support).
• At least 3 full implementations or upgrades of SAP BW (7.4, BW on HANA) or BW4HANA systems.
• Design and implement L1–L3 data models in BW/4HANA (Advanced DSOs, Composite Providers, Open ODS Views, Open Hubs). Build ETL processes using transformations (ABAP), DTPs, and process chains. SAP and Non-SAP Sources and Targets.  
• Must be Proficient in report development SAP Business Objects A4O -Analysis for Office (SAP SAC Experience Advantageous).
• Integrate SAP BW/4HANA and/or SAP Datasphere with SAP S/4HANA Embedded Analytics and CDS Views.
• Analyse and model data across key business domains including Finance, Human Resources, Procurement, Revenue Management, and HR / FI Planning.

BPC

• Solid SAP BPC experience (Implementation, configuration and Support).
• At least 2 to 3 full implementations or upgrades of SAP BPC systems.
• Design and develop BPC applications (Standard and/or Embedded model).
• Configure: Dimensions (Account, Entity, Time, Category).
• Business Rules (HR Planning & Allocations, Account/Cost centre calculations, Validation)
• Develop logic scripts and BAdIs for custom calculations and business rules.
• EPM - Manage data manager packages and data loading processes.
• Support end to end planning, budgeting, forecasting, and monthly business processes.
• Integrate BPC with BW4HANA InfoProviders and external data read write sources.
• SAP SAC Planning knowledge and implementation is an advantage.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) AND a minimum 8 years’ experience and knowledge of SAP Basis. Fields of study: Information Tech, Computer Science, B‐Com, Finance, Management and Engineering.

OR

• Diploma NQF 6 AND at least 10 years’ experience and knowledge of SAP BW/BW4HANA with SAP BPC

#Alternative

• Senior Certificate (NQF 4) AND 10 plus years’ experience and knowledge of SAP BW/BW4HANA with SAP BPC

Job Outputs:

Process

• Perform complex tasks and guidance during implementation, maintenance, and support of SAP BW4HANA with SAP BPC to enhance business functionality and overall performance, while maintaining customer satisfaction.
• Close communication with business units/functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs and outputs.
• Perform in-depth analysis of the current business processes and scenarios of the business then recommend or configure solutions to meet requirements.
• Provide expert knowledge of SAP BW4HANA and SAP BPC best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Act as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions in dealing with complex Software (ABAP/Script logic) interfaces, programming, development and debugging solutions.
• To Implement / manage / execute production release deployment in SAP BW4HANA and SAP BPC solutions – including SP and DB upgrades across the SAP Landscape.
• Provide efficient and effective end user support to SAP BW4HANA, BO, BPC, PAPM business users as well as system upkeep, reviewing SAP Early Watch reports and maintenance including after-hours system support and standby.
• Ensure proper testing, documentation, and knowledge transfer for all delivered solutions to avoid any single point of failures.
• Mentor and guide Junior Staff (graduates) with knowledge transfer and in-depth hands-on training.
• Exposure to new emergent SAP technologies – SAC / ML / AI / Joule/ Datasphere.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
• People
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.
• Build professional relationships with clients, management, and team members to ensure delivery of proposed solutions, support for development of business possibilities and for personal development.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Adaptability 
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability 
• Customer Service
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Functional Policies and Procedures
• Computer Literacy 
• IT Systems Knowledge
• Customer Relationship Management
• System Thinking
• Problem Analysis and Judgement
• Verbal Communication
• Business Knowledge  
• Written Communication
• Technical Analysis
• Problem Management
• HANA Studio (Modelling with Eclipse).

Deadline:30th April,2026

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Job Purpose

• To align, develop and deliver effective tax education to existing and potential taxpayers. Provide timely, comprehensive advice and information in terms of all stakeholders tax obligations to indirectly increase the level of voluntary compliance.

Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in Technology, Taxation or Accounting, Economics, Engineering with 5 - 7 years’ experience in Taxpayer Education and technical data analysis and research, of which 2 - 3 years at a technically skilled level.

ALTERNATIVE

• Senior Certificate (NQF 4) and 10 years related experience in Taxpayer Education, technical data analysis and research, of which 2 - 3 years at a technically skilled level.

Job Outputs:

Process

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Plan and organise own work tasks within specific guidelines given in the said area of work.
•  Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Monitor and analyse the effectiveness and impact of taxpayer education on taxpayer satisfaction and voluntary compliance.
• Deliver effective taxpayer education programs that improve voluntary compliance and taxpayer satisfaction.
• Provide specialist advice, guidance, and authoritative information to internal and external stakeholders.
• Monitor, analyse, and report on the impact of taxpayer education initiatives to drive continuous improvement.

Governance

• Implement and provide input into governance processes, systems and legislation within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.  

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Orientation
• Customer Service
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Information Seeking
• Organisational Awareness
• Stakeholder Engagement and Management
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Awareness Campaign Management
• Business Knowledge
• Data Collection & Analysis
• Customer Relationship Management
• Effective Business Communication
• Efficiency improvement
• Functional Policies and Procedures
• Reporting
• SARS System Products

Deadline:15th April,2026

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Job Purpose 

• To provide expertise, advice and support in practice formulation and associated best practice improvement tactics, by designing and developing the SARS tax and customs Education Plan, facilitate and co-ordinate the implementation thereof, in order to enable tactical translation and operational implementation.

Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in technology, or equivalent (Accounting, Taxation, Economics, engineering) with 8 - 10 years' experience in Taxpayer Education, Tax Administration, Revenue Collection, or Research and Data Analytics and Awareness Environment, of which 3 - 4 years at a junior specialist level.

ALTERNATIVE

• Senior Certificate (NQF 4) and 15 years related experience in Taxpayer Education, Tax Administration, Revenue Collection, or Research and Data Analytics and Awareness Environment, of which 3 - 4 years at a junior specialist level.

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
• Develop a comprehensive and up-to-date tax education strategy and curriculum that meets the learning needs and objectives of the tax practice and the taxpayers.
• Build a portfolio of high-quality and engaging tax education programs and resources that cover the relevant and current topics in tax legislation, tax policy, tax compliance, tax planning, risk management, and tax technology.
• Train and develop a team of skilled and competent tax education professionals and external vendors who deliver the tax education programs and resources effectively and efficiently.
• Develop a system of monitoring and evaluation that measures the effectiveness and impact of the tax education programs and resources and provides feedback and recommendations for improvement
•  Maintain a record of compliance with the professional standards and regulatory requirements related to tax education, the tax certification programs, and the tax ethics and conduct codes.
• Contribute to national and regional taxpayer education campaigns, including Filing Season initiatives.
• Support the development of digital and blended education content (e.g. webinars, videos, guides, and campaigns).
• Collaborate with internal stakeholders and external partners to ensure consistent and accurate taxpayer messaging.
• Provide specialist input into education-related research, insights, and emerging taxpayer trends.
• Support change management initiatives linked to new tax products, legislation, or digital channels.

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service. (I)
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Leading Change
• Organisational Awareness
• Stakeholder Engagement and Management
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Awareness Campaign Management
• Building Customer Loyalty
• Business Knowledge
• Campaign Management
• Customer Liaison
• Data Collection & Analysis
• Customer Relationship Management
• Effective Business Communication
• Efficiency improvement
• Tax Knowledge
• Functional Policies and Procedures
• Business Reporting
• Computer Literacy
• Managerial Budgeting
• Project Management
• Effective Business Communication
• Problem Analysis and Solving  
• Planning and Organising
• SARS Systems and SARS Products

Deadline:15th April,2026