Specialist: Education & Campaigns at The South African Revenue Service (SARS)

Job Purpose 

• To provide expertise, advice and support in practice formulation and associated best practice improvement tactics, by designing and developing the SARS tax and customs Education Plan, facilitate and co-ordinate the implementation thereof, in order to enable tactical translation and operational implementation.

Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in technology, or equivalent (Accounting, Taxation, Economics, engineering) with 8 - 10 years' experience in Taxpayer Education, Tax Administration, Revenue Collection, or Research and Data Analytics and Awareness Environment, of which 3 - 4 years at a junior specialist level.

ALTERNATIVE

• Senior Certificate (NQF 4) and 15 years related experience in Taxpayer Education, Tax Administration, Revenue Collection, or Research and Data Analytics and Awareness Environment, of which 3 - 4 years at a junior specialist level.

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
• Develop a comprehensive and up-to-date tax education strategy and curriculum that meets the learning needs and objectives of the tax practice and the taxpayers.
• Build a portfolio of high-quality and engaging tax education programs and resources that cover the relevant and current topics in tax legislation, tax policy, tax compliance, tax planning, risk management, and tax technology.
• Train and develop a team of skilled and competent tax education professionals and external vendors who deliver the tax education programs and resources effectively and efficiently.
• Develop a system of monitoring and evaluation that measures the effectiveness and impact of the tax education programs and resources and provides feedback and recommendations for improvement
•  Maintain a record of compliance with the professional standards and regulatory requirements related to tax education, the tax certification programs, and the tax ethics and conduct codes.
• Contribute to national and regional taxpayer education campaigns, including Filing Season initiatives.
• Support the development of digital and blended education content (e.g. webinars, videos, guides, and campaigns).
• Collaborate with internal stakeholders and external partners to ensure consistent and accurate taxpayer messaging.
• Provide specialist input into education-related research, insights, and emerging taxpayer trends.
• Support change management initiatives linked to new tax products, legislation, or digital channels.

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service. (I)
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Leading Change
• Organisational Awareness
• Stakeholder Engagement and Management
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Awareness Campaign Management
• Building Customer Loyalty
• Business Knowledge
• Campaign Management
• Customer Liaison
• Data Collection & Analysis
• Customer Relationship Management
• Effective Business Communication
• Efficiency improvement
• Tax Knowledge
• Functional Policies and Procedures
• Business Reporting
• Computer Literacy
• Managerial Budgeting
• Project Management
• Effective Business Communication
• Problem Analysis and Solving  
• Planning and Organising
• SARS Systems and SARS Products

Deadline:15th April,2026