Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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Job Description
- To serve as a dedicated Governance and Control Specialist for RES across all Risk Types, providing hands-on support to the RES Exco and Business Heads (e.g., Commercial, Physical Security) for timely and accurate completion of Risk and Governance requirements.
- This role acts as a specialised bridge between central Risk functions and RES operations, facilitating actions to mitigate functional risk and aligning practices with the 1st Line Business Risk and Governance Execution team within RES.
Qualifications
- A Degree in Business Commerce, Legal, Risk Management
Experience Required
- 5-7 years in a Risk, Governance, or Control environment (preferably within Real Estate, Facilities Management, or Corporate Services).
- Proven experience in managing Business Resilience, Third Party Risk Management (TPRM), and Data Privacy (POPIA).
Additional Information
Key Responsibilities:
- Facilitate the development documentation and updating of Business Resilience Plans (BRP) and Business Impact Assessments (BIA) for all RES sub-functions by working directly with Business Heads to maintain operational continuity during potential disruptions. Capture all identified risks, mitigation strategies, and control assessments into the formal GRC systems on behalf of RES Business Heads to provide an accurate and centralised view of the functional risk profile.
- Coordinate the end-to-end internal and external audit process for the RES function, including the scheduling of meetings and the gathering of required evidence to streamline the assurance process and minimise operational friction. Monitor the progress of all outstanding audit findings and management actions through regular follow-ups with task owners to guarantee that all control gaps are remediated within the agreed-upon timelines.
- Update the Information Asset Register (IAR) for all RES business units (Commercial, Retail, etc.) by validating data flows and business processes to maintain visibility and protection of critical information assets. Implement POPIA-compliant protocols across all RES departments, specifically focusing on data retention, cross-border transfers, and data subject access requests to protect personal information and maintain regulatory compliance.
- Review Third-Party Risk Management (TPRM) assessments for all RES vendors, focusing on performance monitoring and contract clause compliance to mitigate supply chain vulnerabilities and reputational risks. Execute periodic High-Risk Access Reviews and Logical Access Management (LAM) attestations for RES-specific applications and systems to prevent unauthorised access and maintain data integrity. Conduct specialised risk management and governance training sessions for RES staff and management to embed a robust riskaware culture and improve the quality of 1st-line risk activities.
- Compile comprehensive risk management reports and dashboards for the RES Business Units by aggregating data from various risk sub-functions to enable informed, data-driven decision-making at the executive level.
- Track the completion of compulsory compliance training, gifts and entertainment declarations, and personal account trading requirements across RES to minimise the risk of internal policy breaches and ethical conflicts. Assist Business Heads in performing Materiality Assessments and Post Implementation Reviews (PIR) for all new projects and changes within the RES environment to identify and manage emerging change-related risks.
- Manage the appointment of Occupational Health and Safety (OHS) officials and the submission of quarterly safety attestations for all RES facilities to maintain a safe working environment and meet statutory safety obligations. Apply Data Quality Management rules and monitor remediation plans for non-compliant data sets within RES operational systems to enhance the reliability and accuracy of business-critical information.
Behavioural Competencies:
- Articulating Information
- Checking Things
- Developing Expertise
- Documenting Facts
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Team Working
- Upholding Standards
Technical Competencies:
- Audit Methodology
- Audit Report Writing
- Business Acumen (Audit)
- Compliance
- Evaluating Risk Management Effectiveness
- Occupational Health and Safety
- Promote Good Governance, Risk & Control
- Quality Management
- Query Resolution
- Real Estate Management
- Risk Awareness
- Risk Identification
- Risk Management
- Risk Measurement
- Risk Reporting
- Risk Response Strategy
- Risk/ Reward Thinking
- Root Cause Analysis
- Verbal Communication
go to method of application »
Job Description
- To serve as a dedicated Governance and Control Specialist for RES across all Risk Types, providing hands-on support to the RES Exco and Business Heads (e.g., Commercial, Physical Security) for timely and accurate completion of Risk and Governance requirements.
- This role acts as a specialised bridge between central Risk functions and RES operations, facilitating actions to mitigate functional risk and aligning practices with the 1st Line Business Risk and Governance Execution team within RES.
Qualifications
- A Degree in Business Commerce, Legal, Risk Management
Experience Required
- 5-7 years in a Risk, Governance, or Control environment (preferably within Real Estate, Facilities Management, or Corporate Services).
- Proven experience in managing Business Resilience, Third Party Risk Management (TPRM), and Data Privacy (POPIA).
Additional Information
Key Responsibilities:
- Facilitate the development documentation and updating of Business Resilience Plans (BRP) and Business Impact Assessments (BIA) for all RES sub-functions by working directly with Business Heads to maintain operational continuity during potential disruptions. Capture all identified risks, mitigation strategies, and control assessments into the formal GRC systems on behalf of RES Business Heads to provide an accurate and centralised view of the functional risk profile.
- Coordinate the end-to-end internal and external audit process for the RES function, including the scheduling of meetings and the gathering of required evidence to streamline the assurance process and minimise operational friction. Monitor the progress of all outstanding audit findings and management actions through regular follow-ups with task owners to guarantee that all control gaps are remediated within the agreed-upon timelines.
- Update the Information Asset Register (IAR) for all RES business units (Commercial, Retail, etc.) by validating data flows and business processes to maintain visibility and protection of critical information assets. Implement POPIA-compliant protocols across all RES departments, specifically focusing on data retention, cross-border transfers, and data subject access requests to protect personal information and maintain regulatory compliance.
- Review Third-Party Risk Management (TPRM) assessments for all RES vendors, focusing on performance monitoring and contract clause compliance to mitigate supply chain vulnerabilities and reputational risks. Execute periodic High-Risk Access Reviews and Logical Access Management (LAM) attestations for RES-specific applications and systems to prevent unauthorised access and maintain data integrity. Conduct specialised risk management and governance training sessions for RES staff and management to embed a robust riskaware culture and improve the quality of 1st-line risk activities.
- Compile comprehensive risk management reports and dashboards for the RES Business Units by aggregating data from various risk sub-functions to enable informed, data-driven decision-making at the executive level.
- Track the completion of compulsory compliance training, gifts and entertainment declarations, and personal account trading requirements across RES to minimise the risk of internal policy breaches and ethical conflicts. Assist Business Heads in performing Materiality Assessments and Post Implementation Reviews (PIR) for all new projects and changes within the RES environment to identify and manage emerging change-related risks.
- Manage the appointment of Occupational Health and Safety (OHS) officials and the submission of quarterly safety attestations for all RES facilities to maintain a safe working environment and meet statutory safety obligations. Apply Data Quality Management rules and monitor remediation plans for non-compliant data sets within RES operational systems to enhance the reliability and accuracy of business-critical information.
Behavioural Competencies:
- Articulating Information
- Checking Things
- Developing Expertise
- Documenting Facts
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Team Working
- Upholding Standards
Technical Competencies:
- Audit Methodology
- Audit Report Writing
- Business Acumen (Audit)
- Compliance
- Evaluating Risk Management Effectiveness
- Occupational Health and Safety
- Promote Good Governance, Risk & Control
- Quality Management
- Query Resolution
- Real Estate Management
- Risk Awareness
- Risk Identification
- Risk Management
- Risk Measurement
- Risk Reporting
- Risk Response Strategy
- Risk/ Reward Thinking
- Root Cause Analysis
- Verbal Communication
go to method of application »
Job Description
- To serve as a dedicated Governance and Control Specialist for RES across all Risk Types, providing hands-on support to the RES Exco and Business Heads (e.g., Commercial, Physical Security) for timely and accurate completion of Risk and Governance requirements.
- This role acts as a specialised bridge between central Risk functions and RES operations, facilitating actions to mitigate functional risk and aligning practices with the 1st Line Business Risk and Governance Execution team within RES.
Qualifications
- A Degree in Business Commerce, Legal, Risk Management
Experience Required
- 5-7 years in a Risk, Governance, or Control environment (preferably within Real Estate, Facilities Management, or Corporate Services).
- Proven experience in managing Business Resilience, Third Party Risk Management (TPRM), and Data Privacy (POPIA).
Additional Information
Key Responsibilities:
- Facilitate the development documentation and updating of Business Resilience Plans (BRP) and Business Impact Assessments (BIA) for all RES sub-functions by working directly with Business Heads to maintain operational continuity during potential disruptions. Capture all identified risks, mitigation strategies, and control assessments into the formal GRC systems on behalf of RES Business Heads to provide an accurate and centralised view of the functional risk profile.
- Coordinate the end-to-end internal and external audit process for the RES function, including the scheduling of meetings and the gathering of required evidence to streamline the assurance process and minimise operational friction. Monitor the progress of all outstanding audit findings and management actions through regular follow-ups with task owners to guarantee that all control gaps are remediated within the agreed-upon timelines.
- Update the Information Asset Register (IAR) for all RES business units (Commercial, Retail, etc.) by validating data flows and business processes to maintain visibility and protection of critical information assets. Implement POPIA-compliant protocols across all RES departments, specifically focusing on data retention, cross-border transfers, and data subject access requests to protect personal information and maintain regulatory compliance.
- Review Third-Party Risk Management (TPRM) assessments for all RES vendors, focusing on performance monitoring and contract clause compliance to mitigate supply chain vulnerabilities and reputational risks. Execute periodic High-Risk Access Reviews and Logical Access Management (LAM) attestations for RES-specific applications and systems to prevent unauthorised access and maintain data integrity. Conduct specialised risk management and governance training sessions for RES staff and management to embed a robust riskaware culture and improve the quality of 1st-line risk activities.
- Compile comprehensive risk management reports and dashboards for the RES Business Units by aggregating data from various risk sub-functions to enable informed, data-driven decision-making at the executive level.
- Track the completion of compulsory compliance training, gifts and entertainment declarations, and personal account trading requirements across RES to minimise the risk of internal policy breaches and ethical conflicts. Assist Business Heads in performing Materiality Assessments and Post Implementation Reviews (PIR) for all new projects and changes within the RES environment to identify and manage emerging change-related risks.
- Manage the appointment of Occupational Health and Safety (OHS) officials and the submission of quarterly safety attestations for all RES facilities to maintain a safe working environment and meet statutory safety obligations. Apply Data Quality Management rules and monitor remediation plans for non-compliant data sets within RES operational systems to enhance the reliability and accuracy of business-critical information.
Behavioural Competencies:
- Articulating Information
- Checking Things
- Developing Expertise
- Documenting Facts
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Team Working
- Upholding Standards
Technical Competencies:
- Audit Methodology
- Audit Report Writing
- Business Acumen (Audit)
- Compliance
- Evaluating Risk Management Effectiveness
- Occupational Health and Safety
- Promote Good Governance, Risk & Control
- Quality Management
- Query Resolution
- Real Estate Management
- Risk Awareness
- Risk Identification
- Risk Management
- Risk Measurement
- Risk Reporting
- Risk Response Strategy
- Risk/ Reward Thinking
- Root Cause Analysis
- Verbal Communication
go to method of application »
Job Description
We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.
- Warmly greet and assist customers as they enter the branch, creating a positive first impression
- Identify and assess customer needs through active listening and questioning
- Record and monitor customer inquiries, ensuring accurate documentation
- Efficiently allocate customers to appropriate departments or specialists for further assistance
- Provide basic information and guidance on bank products and services
- Handle and resolve simple customer queries independently
- Maintain a high level of integrity and adhere to ethical standards in all interactions
- Collaborate with other team members to ensure smooth customer flow within the branch
- Stay updated on bank policies, procedures, and product offerings to provide accurate information
- Contribute to maintaining a clean and welcoming branch environment
Qualifications
- National Certificate (NQF5) or equivalent qualification
Experience
- 1-2 years of branch banking experience, focusing on customer service
- Excellent communication and interpersonal skills
- Proficiency in computer systems, including banking software
- Strong problem-solving abilities and attention to detail
- Customer-centric mindset with ability to work in a fast-paced environment
- Basic knowledge of banking products and services (preferred)
- Fluency in English and other local languages (advantageous)
Additional Information
Behavioural Competencies:
- Following Procedures
- Interacting with People
- Managing Tasks
- Meeting Timescales
- Producing Output
- Showing Composure
- Team Working
- Upholding Standards
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Customer Reception and Channelling
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- To acquire, service and retain clients through the Employer Value Banking model by engaging company decision-makers and employees, delivering onsite activations, and positioning bundled banking solutions that meet personal and business needs. The role focuses on proactive sales, Private Banking and Prestige client identification, and growth of quality portfolios.
Key responsibilities:
- Acquire new clients by running onsite activations, bank days and workplace engagements
- Build strong relationships with companies and their employees to drive EVB uptake
- Identify and migrate qualifying clients into Private Banking and Prestige offerings
- Conduct needs analysis and recommend appropriate transactional, lending and investment solutions
- Deliver against sales targets through proactive hunting, cross-selling and portfolio growth
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- RE5 Regulatory Examination for Representatives
- Valid driver’s licence and mobility to travel to client sites
- Must meet FAIS Fit and Proper requirements
Experience Required:
- 3 to 5 years banking experience across Personal, Private or Business Banking
- Proven proactive sales track record within financial services
- Ability to engage company decision-makers and employee groups
- Exposure to EVB/Workplace Banking, affluent or Private Banking segments, and credit, lending and transactional product entrenchment
- Demonstrated delivery in portfolio growth, client acquisition and retention, and onsite activations
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches & Following Procedures
- Articulating Information & Providing Insights
- Challenging Ideas & Exploring Possibilities
- Convincing People & Understanding People
- Making Decisions & Producing Output
- Generating Ideas & Showing Composure
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- We're looking for a results-driven Universal Banker with a proven track record of exceeding sales targets. The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service.
- To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.
Qualifications
- National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements.
Required Experience:
- 3-5 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles.
- Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
- Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
- In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
- Strong understanding of banking products, policies, and regulatory compliance.
- Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Convincing People
Technical Competencies
- Banking Process & Procedures
- Client Acceptance & Review
- Application & Submission Verification (Consumer Banking)
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- We are looking for a professional, client-focused Customer Liaison Officer to provide an effective branch reception and client flow function. This role is suited to an individual who can identify client needs, record information accurately, direct clients to the correct area for assistance and help maintain a positive, well-managed branch experience.
- The successful candidate will play a key role in supporting client service, managing reception and banking hall activity, identifying migration and cross-sell opportunities, and ensuring that all client interactions are handled with professionalism, integrity and adherence to risk and compliance requirements.
Key Responsibilities:
- Welcome clients into the branch, identify their needs, record client information accurately and direct them to the appropriate banker, department or service area.
- Monitor the reception area and banking hall, intervene with unhappy or irate clients where required, and support a professional and positive client experience.
- Facilitate the resolution of client service requests, including matters relating to card collections, PIN issues, EAP limits, beneficiaries and general banking enquiries.
- Identify migration and cross-sell opportunities during client engagements and ensure all leads are logged correctly in the presence of the client.
- Record and update history notes and service requests accurately to support effective query resolution and maintain a reliable client database.
- Maintain branch presentation standards, promotional displays, information pamphlets, stationery requirements and relevant security document handovers in line with branch procedures.
Qualifications
- National Certificate or equivalent NQF 5 qualification in a field related to banking, financial services, administration, client service, business management or a related discipline.
Minimum Experience:
- 1 to 2 years’ experience in a branch banking, client service, administration or customer-facing environment.
- Experience handling client enquiries, query resolution and client flow within a structured service environment.
- Exposure to banking processes, client servicing, customer reception, channelling and administrative support.
- Ability to work accurately with client information, service requests, system updates and branch records.
- Experience working in an environment where risk, compliance, confidentiality and ethical conduct are important.
Additional Information
Behavioural Competencies:
- Documenting Facts and Interpreting Data
- Following Procedures and Upholding Standards
- Interacting with People and Team Working
- Managing Tasks and Meeting Timescales
- Producing Output and Showing Composure
- Embracing Change and Thinking Positively
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Customer Reception and Channelling
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience.
- This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.
Key Responsibilities:
- Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
- Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
- Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
- Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
- Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.
Qualifications
- Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
- RE1 and RE5 preferred.
Experience Required:
- 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
- At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
- Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
- Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
- Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches and Producing Output
- Articulating Information and Convincing People
- Challenging Ideas and Exploring Possibilities
- Generating Ideas and Providing Insights
- Making Decisions and Showing Composure
- Following Procedures and Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- To manage all cash-related client demand in-branch (walk-in clients, ATM/ANA support and cash assets) by executing transactions accurately, safely and in line with laid-down procedures, while identifying opportunities to migrate clients to appropriate channels and supporting sales through quality client engagement.
Key responsibilities:
- Deliver end-to-end cash service by engaging walk-in clients, understanding demand, completing cash and card-related transactions accurately, and ensuring a consistent client experience.
- Manage branch cash assets by handling, controlling, moving, storing and balancing cash in line with policy, limits and governance requirements, including receiving cash from SBV and clients.
- Maintain ATM/ANA availability through replenishment, balancing, basic maintenance and troubleshooting, and escalating technical or system issues to the relevant control teams to maximise uptime.
- Execute risk and compliance discipline by adhering to duty of care requirements, escalating transactions above limits, and protecting client information through correct documentation sequencing, filing and confidentiality.
- Support operational reporting and continuous improvement by completing required reports, updating MIS/capability charts, collating failure/variation information, and applying self-correcting actions to improve service delivery.
Qualifications
- NQF 5 FAIS-recognised qualification (Required)
Minimum experience:
- 1 to 2 years’ branch banking experience in a frontline cash/teller or similar role, supporting walk-in client demand and high-volume transactions.
- Proven cash handling capability including bulk cash processing, balancing, cash control, and working within prescribed limits, with a strong record of accuracy (low differences/errors).
- Experience supporting ATM/ANA operations (e.g., replenishment/balancing and first-line troubleshooting) within strict operational and regulatory requirements.
- Working knowledge of branch governance and compliance including laid-down banking procedures, audit readiness, confidentiality and risk escalation protocols.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches and Examining Information
- Articulating Information and Understanding People
- Exploring Possibilities and Generating Ideas
- Making Decisions and Managing Tasks
- Producing Output and Upholding Standards
- Following Procedures and Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience.
- This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.
Key Responsibilities:
- Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
- Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
- Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
- Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
- Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.
Qualifications
- Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
- RE1 and RE5 preferred.
Experience Required:
- 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
- At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
- Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
- Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
- Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches and Producing Output
- Articulating Information and Convincing People
- Challenging Ideas and Exploring Possibilities
- Generating Ideas and Providing Insights
- Making Decisions and Showing Composure
- Following Procedures and Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- We are seeking a dynamic and results-driven Relationship Manager to join our Private Banking team. This role is responsible for growing, managing, and retaining a portfolio of high-net-worth clients while delivering exceptional value through personalised financial solutions.
Key Responsibilities:
- Develop and maintain strong relationships with high-net-worth clients by providing tailored financial solutions, proactive engagement, and outstanding service.
- Conduct in-depth financial analyses, create personalised banking strategies, and ensure full compliance with regulatory requirements and internal policies.
- Analyse industry trends, assess the competitive landscape, and provide performance reports to support informed decision-making and drive business growth.
Qualifications
- FAIS aligned Degree in Business Commerce (NQF7 or higher)
- FAIS Representative certification is mandatory, in line with regulatory requirements.
Essential Experience:
- Minimum of 7 years’ experience in financial services, with at least 5–7 years in a relationship management or private banking role.
- Proven ability to analyse clients’ financial needs, identify opportunities, and deliver tailored financial solutions that create value for both client and bank.
- Demonstrated success in client acquisition, retention, and portfolio management within a high-net-worth segment.
- Experience in structuring credit applications and facilitating complex lending, investment, and offshore product offerings.
- Proficient understanding of banking processes, financial acumen, and consumer banking products.
Additional Information
Behavioural Competencies:
- Articulating Information & Providing Insights
- Interpreting Data & Examining Information
- Developing Expertise
- Convincing People & Establishing Rapport
- Producing Output
- Seizing Opportunities
- Taking Action
Technical Competencies:
- Banking Process & Procedures
- Commercial Acumen
- Customer Understanding ( Consumer Banking)
- Financial Acumen
- Product Knowledge (Consumer Banking)
- Risk Identification
- Risk Reporting
go to method of application »
Job Description
- To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
- The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities:
- Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
- Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
- Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
- Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
- Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
- Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- Valid driver’s licence and mobility to travel to client sites
Experience Required:
- 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
- Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
- Exposure to wealth management, investment consulting, or financial planning referral environments
- Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
- Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention & Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness & Risk Identification
go to method of application »
Job Description
- To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
- The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities:
- Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
- Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
- Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
- Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
- Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
- Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- Valid driver’s licence and mobility to travel to client sites
Experience Required:
- 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
- Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
- Exposure to wealth management, investment consulting, or financial planning referral environments
- Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
- Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention & Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness & Risk Identification
go to method of application »
Job Description
- To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
- The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities:
- Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
- Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
- Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
- Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
- Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
- Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- Valid driver’s licence and mobility to travel to client sites
Experience Required:
- 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
- Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
- Exposure to wealth management, investment consulting, or financial planning referral environments
- Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
- Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention & Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness & Risk Identification
go to method of application »
Job Description
- To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
- The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities:
- Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
- Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
- Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
- Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
- Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
- Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- Valid driver’s licence and mobility to travel to client sites
Experience Required:
- 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
- Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
- Exposure to wealth management, investment consulting, or financial planning referral environments
- Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
- Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention & Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness & Risk Identification
go to method of application »
Job Description
- To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
- The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities:
- Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
- Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
- Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
- Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
- Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
- Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- Valid driver’s licence and mobility to travel to client sites
Experience Required:
- 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
- Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
- Exposure to wealth management, investment consulting, or financial planning referral environments
- Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
- Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention & Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness & Risk Identification
go to method of application »
Job Description
- To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
- The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities:
- Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
- Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
- Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
- Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
- Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
- Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
- Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
- Valid driver’s licence and mobility to travel to client sites
Experience Required:
- 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
- Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
- Exposure to wealth management, investment consulting, or financial planning referral environments
- Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
- Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention & Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness & Risk Identification
go to method of application »
Job Description
- To design, test and deploy effective onboarding and entrenchment tactics that improve customer activation, retention, digital adoption, product usage and overall value extraction across the relevant client segment.
- The role is responsible for using customer insights, behavioural data, market trends and stakeholder partnerships to identify opportunities across the customer lifecycle and translate these into measurable business outcomes.
Key Responsibilities:
- Design and implement onboarding and entrenchment strategies that support customer activation, retention, adoption, cross-sell, upsell and re-engagement.
- Use customer insights, data analysis, behavioural trends and segmentation to identify key opportunities across the customer lifecycle.
- Develop iterative tactics, roadmaps and implementation plans that improve customer value, profitability and service adoption.
- Partner with internal stakeholders across Coverage, Marketing, Digital, Credit, Finance, Risk and Compliance to deliver integrated client-led solutions.
- Build and maintain relationships with external partners, suppliers, vendors and relevant third parties to unlock additional entrenchment opportunities.
- Monitor business performance, risk, compliance and management information to ensure tactics are effective, measurable and aligned to business requirements.
Qualifications
- Bachelor’s Degree or Advanced Diploma, NQF7 or higher, in a field related to the role, such as Commerce, Business Management, Marketing, Finance, Analytics, Mathematical Sciences or a related discipline.
- Must meet the applicable FAIS Fit and Proper requirements.
Experience Required:
- 8 to 10 years’ experience in developing and executing campaign, onboarding, entrenchment, client value management or customer lifecycle strategies.
- Strong experience in using data, analytics and insights to detect patterns, interpret customer behaviour and inform commercial decision-making.
- Experience in stakeholder management, partnership development and working across multiple business areas to deliver integrated solutions.
- People leadership or team management experience, with the ability to provide direction, inspire performance and drive delivery through others.
- Solid understanding of risk, compliance, customer profitability, product penetration and value-based client engagement.
Additional Information
Behavioural Competencies:
- Challenging Ideas and Generating Ideas
- Convincing People and Resolving Conflict
- Developing Expertise and Providing Insights
- Developing Strategies and Making Decisions
- Directing People and Taking Action
- Embracing Change and Understanding People
Technical Competencies:
- Competitor Analysis
- Conducting Research
- Data Analysis
- Developing Marketing Insights
- Financial Acumen
- Segmentation
- Statistical & Mathematical Analysis
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Job Description
- We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker. This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.
Key Responsibilities:
- Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
- Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
- Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
- Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
- Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
- Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.
Qualifications
- National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
- The candidate must meet FAIS Fit and Proper requirements.
Minimum Experience:
- 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
- Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
- Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
- Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
- Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.
Additional Information
Behavioural Competencies:
- Checking Things, Examining Information and Following Procedures
- Convincing People, Impressing People and Seizing Opportunities
- Establishing Rapport, Interacting with People and Inviting Feedback
- Developing Expertise, Developing Strategies and Exploring Possibilities
- Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
- Embracing Change, Showing Composure, Team Working and Thinking Positively
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- We are looking for a professional, client-focused Customer Liaison Officer to provide an effective branch reception and client flow function. This role is suited to an individual who can identify client needs, record information accurately, direct clients to the correct area for assistance and help maintain a positive, well-managed branch experience.
- The successful candidate will play a key role in supporting client service, managing reception and banking hall activity, identifying migration and cross-sell opportunities, and ensuring that all client interactions are handled with professionalism, integrity and adherence to risk and compliance requirements.
Key Responsibilities:
- Welcome clients into the branch, identify their needs, record client information accurately and direct them to the appropriate banker, department or service area.
- Monitor the reception area and banking hall, intervene with unhappy or irate clients where required, and support a professional and positive client experience.
- Facilitate the resolution of client service requests, including matters relating to card collections, PIN issues, EAP limits, beneficiaries and general banking enquiries.
- Identify migration and cross-sell opportunities during client engagements and ensure all leads are logged correctly in the presence of the client.
- Record and update history notes and service requests accurately to support effective query resolution and maintain a reliable client database.
- Maintain branch presentation standards, promotional displays, information pamphlets, stationery requirements and relevant security document handovers in line with branch procedures.
Qualifications
- National Certificate or equivalent NQF 5 qualification in a field related to banking, financial services, administration, client service, business management or a related discipline.
Minimum Experience:
- 1 to 2 years’ experience in a branch banking, client service, administration or customer-facing environment.
- Experience handling client enquiries, query resolution and client flow within a structured service environment.
- Exposure to banking processes, client servicing, customer reception, channelling and administrative support.
- Ability to work accurately with client information, service requests, system updates and branch records.
- Experience working in an environment where risk, compliance, confidentiality and ethical conduct are important.
Additional Information
Behavioural Competencies:
- Documenting Facts and Interpreting Data
- Following Procedures and Upholding Standards
- Interacting with People and Team Working
- Managing Tasks and Meeting Timescales
- Producing Output and Showing Composure
- Embracing Change and Thinking Positively
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Customer Reception and Channelling
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- To manage all cash-related client demand in-branch (walk-in clients, ATM/ANA support and cash assets) by executing transactions accurately, safely and in line with laid-down procedures, while identifying opportunities to migrate clients to appropriate channels and supporting sales through quality client engagement.
Key responsibilities:
- Deliver end-to-end cash service by engaging walk-in clients, understanding demand, completing cash and card-related transactions accurately, and ensuring a consistent client experience.
- Manage branch cash assets by handling, controlling, moving, storing and balancing cash in line with policy, limits and governance requirements, including receiving cash from SBV and clients.
- Maintain ATM/ANA availability through replenishment, balancing, basic maintenance and troubleshooting, and escalating technical or system issues to the relevant control teams to maximise uptime.
- Execute risk and compliance discipline by adhering to duty of care requirements, escalating transactions above limits, and protecting client information through correct documentation sequencing, filing and confidentiality.
- Support operational reporting and continuous improvement by completing required reports, updating MIS/capability charts, collating failure/variation information, and applying self-correcting actions to improve service delivery.
Qualifications
- NQF 5 FAIS-recognised qualification (Required)
Minimum experience:
- 1 to 2 years’ branch banking experience in a frontline cash/teller or similar role, supporting walk-in client demand and high-volume transactions.
- Proven cash handling capability including bulk cash processing, balancing, cash control, and working within prescribed limits, with a strong record of accuracy (low differences/errors).
- Experience supporting ATM/ANA operations (e.g., replenishment/balancing and first-line troubleshooting) within strict operational and regulatory requirements.
- Working knowledge of branch governance and compliance including laid-down banking procedures, audit readiness, confidentiality and risk escalation protocols.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches and Examining Information
- Articulating Information and Understanding People
- Exploring Possibilities and Generating Ideas
- Making Decisions and Managing Tasks
- Producing Output and Upholding Standards
- Following Procedures and Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- To sell products in the inbound/ outbound contact centre in accordance with the business needs. To facilitate the development of customer loyalty through customer management and to consistently portray a professional image.
Qualifications
- Type of Qualification: Secondary/High school/A levels/Matric
- FAIS and RE Accredited
Experience Required
Business Solutions
- Business & Commercial Banking
- 1-2 years sales experience / contact center experience · Insurance sales experience· Code of Banking practice (advantage)
Additional Information
Behavioural Competencies:
- Self motivated and self managed
- Examining Information
- Following Procedures
- Meeting Timescales
- Producing Output
- Team Working
- Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Business Administration Skills
- Financial Acumen
- Financial and Accounting Control
- Financial Management (Financial)
- Written Communication
go to method of application »
Job Description
- To provide operational support to a team of Proactive Sales Consultants and ensure that they proactively canvass new profitable business through a collaborative approach with all relevant business partners and stakeholders within the branch network.
Qualifications
- Type of Qualification: Secondary/High school/A levels/Matric
- FAIS and RE accredited
Experience Required
- 3 - 4 years leadership and people management record.
- 3 - 4 years Previous sales and general banking experience. Understands the bank’s sales processes, policies and procedures; knowledge of the bank’s products and service ethos.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches and Convincing People
- Articulating Information
- Documenting Facts
- Embracing Change
- Establishing Rapport
- Interacting with People and Impressing People
- Making Decisions
- Seizing Opportunities and Pursuing Goals
- Thinking Positively
Technical Competencies:
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Financial Systems Administration
- Product Related Systems (Consumer Banking)
- Risk Identification
go to method of application »
Job Description
- We're looking for a detail-oriented and organized Personal Assistant to join our team in Johannesburg, South Africa. In this role, you will provide comprehensive administrative support to senior executives, ensuring smooth day-to-day operations and enabling leadership to focus on strategic priorities.
- The ideal candidate will demonstrate exceptional organizational skills, professional discretion, and a proactive approach to managing multiple priorities in a fast-paced corporate environment.
- Manage executive calendars, schedule meetings, and coordinate appointments with internal and external stakeholders
- Arrange and coordinate business travel, including flights, accommodations, and ground transportation
- Prepare and organize meeting materials, agendas, and presentations
- Handle correspondence, emails, and documentation with accuracy and professionalism
- Maintain confidentiality and exercise discretion when handling sensitive information
- Coordinate office operations, including supplies management and vendor relationships
- Prepare reports, summaries, and briefing documents as requested
- Serve as a liaison between executives and other departments to facilitate communication
- Manage special projects and events as assigned
- Maintain organized filing systems and digital records
- Support onboarding processes and coordinate administrative tasks for new team members
Qualifications
- Proven experience in an administrative support or personal assistant role
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace
- Exceptional organizational and time management skills
- Strong written and verbal communication abilities
- Demonstrated ability to manage multiple priorities and meet deadlines
- Attention to detail and accuracy in all tasks
- Professional discretion and ability to handle confidential information
- Proficiency in calendar management and scheduling software
- Problem-solving skills and proactive approach to challenges
- Ability to work independently and as part of a team
- Preferred: Experience coordinating travel arrangements and events
- Preferred: Familiarity with project management tools and office management systems
- Preferred: Experience supporting C-level executives or senior leadership
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Establishing Rapport
- Following Procedures
- Impressing People
- Interacting with People
- Interpreting Data
- Managing Tasks
- Showing Composure
- Taking Action
- Upholding Standards
Technical Competencies:
- Diary Management
- Email Monitoring
- Meeting Logistics
- Procurement Process
- Travel Arrangements
- Written Communication
go to method of application »
Job Description
- To complete high quality reviews from planning to reporting and contribute to the global implementation of the Group Compliance Monitoring methodology and processes to ensure the Standard Bank Group and all legal entities are conducting business in accordance with relevant regulations, applicable codes of conduct and within best business practice and drive the development and implementation of a combined assurance approach across all Compliance Assurance Functions.
Qualifications
- Degree in Internal Auditing or Legal
Experience Required
Compliance Risk Management
- Compliance
- 3-4 years - Experience in compliance monitoring, auditing or risk management within a financial services organisation or one of the big four auditing firms.
- Possible travel into Africa Regions.
- 3-4 years strong stakeholder experience
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Exploring Possibilities
- Generating Ideas
- Interacting with People
- Interpreting Data
- Making Decisions
- Providing Insights
- Team Working
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Compliance
- Financial Industry Regulatory Framework
- Legal Compliance
- Promote Good Governance, Risk & Control
- Risk Management
- Strategic Planning and Reporting
Method of Application
Use the link(s) below to apply on company website.
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