TFG (The Foschini Group) is a South African fashion lifestyle retailer & comprises of 22 fashion forward brands.
Our range includes some of the leading fashion, home wear, sportswear, cellular and jewellery brands in the country, as well as a host of innovative financial services. TFG comprises of the following 22 exciting retail brands; @home, @homelivi...
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Job Description
Responsibilities:
- Implement in-store VM execution
- Be in touch with latest Fashion Trends
- Adhere to housing and trend guidelines
- Manage the visual elements and ensure world-class standards
- Plan and prioritize visual activities
- Implement adequate control systems to manage VM standards
- Deliver a great Customer Brand Experience
- Manage Assets & Expenses
Qualifications:
- A Matric Certificate.
- Visual merchandise experience (essential)
- Retail experience
Skills:
- Excellent communication skills
- Your ability to persuade and influence
- Sound business acumen
- Passion to be a part of a leading fashion brand
Competencies and behaviours for success:
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Building strong customer relationships and delivering customer-centric solutions.
- Making good and timely decisions that keep the organization moving forward.
- Anticipating and adopting innovations in business-building digital and technology applications.
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Making good and timely decisions that keep the organization moving forward.
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Good verbal/ written communication skills and good organisational skills
- Strong organizational and planning skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently
- The ability to take initiative
- A high level of attention to detail
go to method of application »
Job Description
Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Experience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
Skills:
- Builds Customer Loyalty
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
Behaviors
- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
go to method of application »
Job Description
Responsibilities:
- Implement in-store VM execution
- Be in touch with latest Fashion Trends
- Adhere to housing and trend guidelines
- Manage the visual elements and ensure world-class standards
- Plan and prioritize visual activities
- Implement adequate control systems to manage VM standards
- Deliver a great Customer Brand Experience
- Manage Assets & Expenses
Qualifications:
- A Matric Certificate.
- Visual merchandise experience (essential)
- Retail experience
Skills:
- Excellent communication skills
- Your ability to persuade and influence
- Sound business acumen
- Passion to be a part of a leading fashion brand
Competencies and behaviours for success:
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Building strong customer relationships and delivering customer-centric solutions.
- Making good and timely decisions that keep the organization moving forward.
- Anticipating and adopting innovations in business-building digital and technology applications.
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Making good and timely decisions that keep the organization moving forward.
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Good verbal/ written communication skills and good organisational skills
- Strong organizational and planning skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently
- The ability to take initiative
- A high level of attention to detail
go to method of application »
Job Description
Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Experience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
Skills:
- Builds Customer Loyalty
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
Behaviors
- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
go to method of application »
Job Description
- TFG’s mission is to be the leading fashion lifestyle retailer in Africa whilst growing its international footprint by providing innovative products, creative customer experiences and by leveraging its portfolio of diverse brands to differentiate its offering.
- The Social Media Manager will be responsible for end-to-end execution of social media campaigns, from briefing and content planning through to production, publishing, and final evaluation. The role carries a strong digital and social-first focus, ensuring all content and campaigns are platform-appropriate, brand-aligned, and performance-driven.
- For each campaign, the Social Media Manager will ensure content is delivered on time, within budget, and aligned to campaign objectives and KPIs. This includes managing content calendars, coordinating with internal teams and external partners, and tracking performance to optimise results.
- The role also oversees owned social media channels and associated content portfolios. Strong relationship management skills are essential, alongside the ability to manage budgets, track spend and maximise return on investment through effective content and community strategies
Responsibilities
Strategy & Leadership
- Develop and execute a comprehensive social media strategy aligned with business and brand objectives.
- Stay ahead of platform trends, emerging technologies, and cultural moments to keep the brand relevant.
- Manage various agency relationships & performance, ensuring alignment and execution excellence.
- Brief in & oversee all content required across all digital & social platforms
Content & Campaign Management
- Oversee content planning, creation, and publishing across all social channels.
- Manage paid and organic social campaigns to maximize reach and ROI.
- Collaborate with designers, copywriters, and influencers to produce high-impact campaigns.
- Build and nurture online communities across platforms (Instagram, TikTok, X/Twitter, Facebook, YouTube, etc.).
- Implement social listening and proactive engagement strategies.
- Manage crisis communication and ensure brand reputation management.
- Track KPIs and performance
Community Management
Analytics & Performance
- Track KPIs and performance
- Prepare regular reports with insights and recommendations across platforms
- Continuously test and refine strategies to improve engagement, conversion, and follower growth.
- Partner with PR, influencers, and paid media teams to amplify campaigns.
- Support broader marketing initiatives through social-first storytelling.
- Liaise with stakeholders to align social strategies with product launches, events, and partnerships.
Collaboration
- Partner with PR, influencers, and paid media teams to amplify campaigns.
- Support broader marketing initiatives through social-first storytelling.
- Liaise with stakeholders to align social strategies with product launches, events, and partnerships.
Qualifications
- Partner with PR, influencers, and paid media teams to amplify campaigns.
- Support broader marketing initiatives through social-first storytelling.
- Liaise with stakeholders to align social strategies with product launches, events, and partnerships.
Skills:
- Strong leadership skills and collaborating across departments.
- Deep knowledge of social media platforms (Instagram, TikTok, X/Twitter, Facebook, YouTube) and emerging platforms.
- Copywriting, storytelling, and content ideation skills.
- Proficiency in analytics tools (Meta Business Suite, Google Analytics, TikTok Analytics, etc.) and ability to translate insights into actionable strategies.
- Experience managing paid social budgets and driving ROI through campaigns.
- Strong project management skills with the ability to manage multiple campaigns simultaneously in a fast-paced environment.
- Culturally fluent: immersed in streetwear and youth culture with an ability to spot trends early.
- Up to date with local and global pop culture, music, fashion, and lifestyle movements and able to translate these into relevant content.
- Comfortable working in a creative, high-energy environment where agility and innovation are key.
- Excellent communication skills, both written and verbal, with the ability to engage diverse communities authentically.
Behaviours:
- Balances Stakeholders - effectively considers the diverse needs of various stakeholders.
- Business Insight - applies market and business insights in order to drive organisational objectives.
- Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner.
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers.
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets.
- Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems.
- Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives.
- Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth.
go to method of application »
Job Description
- The Allocator is responsible for supporting the implementation of the Merchandise Strategy by conducting store and merchandise-related analysis. They liaise with suppliers, stores, and the Distribution Centre regarding stock levels, deliveries, and general queries, ensuring effective stock management and timely delivery of stock.
Responsibilities
- Execute daily store allocations in line with merchandise and trading strategies
- Support the Planner with stock management, analysis, and reporting
- Analyse store, style, and size-level performance to inform allocation decisions
- Prepare, maintain, and present regular reports on stock position, sell-through, and performance
- Monitor stock deliveries and take appropriate action where required
- Assist with replenishment management to ensure optimal in-store availability
- Liaise with stores, Distribution Centre, and internal stakeholders regarding stock-related queries
- Track product performance and highlight risks, opportunities, and corrective actions
- Maintain effective communication with Stores and Operations to support execution
Qualifications
- Minimum Matric, with a relevant tertiary qualification
- Minimum of 1 years’ experience as an Allocator
- Strong numerical and analytical ability with high attention to detail
- Ability to analyse data and draw commercial insights
- Demonstrated business acumen with a merchant-focused mindset
- Experience in reporting and data-driven decision-making
Skills:
- A high degree of numeracy and an analytical, detailed and strategic approach to work
- Excels at data analysis and the ability to draw inferences
- Strong business acumen and merchant thinking
- Analytical Processes
- Customer Service Delivery
- Planning & Organising
- Requirements Analysis
Behaviours:
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Demonstrates Self-awareness - accurately perceives and reflects on personal strengths and areas of development
- Drives Results - sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
- Nimble learning - quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
-
go to method of application »
Job Description
- The Store Manager I is responsible for setting sales targets, developing strategies, and monitoring performance to ensure continuous improvement. They manage the store's budget, oversee inventory, and ensure compliance with company policies. Additionally, they lead and develop the store team to foster a positive work environment.
Responsibilities
- Set sales targets and develop strategies to achieve them.
- Monitor sales performance and KPIs for continuous improvement.
- Manage the store's budget and financial results.
- Ensure high levels of customer satisfaction.
- Oversee inventory management and minimize stock discrepancies.
- Lead and develop the store team.
- Conduct performance evaluations and provide guidance.
- Ensure compliance with company policies and regulatory requirements.
Qualifications
- A Grade 12 qualification or equivalent.
- Minimum 2-3 years retail experience with a minimum of 1 years store leadership experience.
- Strong leadership and team management skills, excellent communication and interpersonal abilities, and experience in inventory management and customer service.
Skills:
- Builds Customer Loyalty
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
Behaviours:
- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
go to method of application »
Job Description
Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Experience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
Skills:
- Builds Customer Loyalty
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
Behaviors
- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
go to method of application »
Job Description
Responsibilities:
- Driving turnover to ensure achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Requirements:
- A Matric certificate
- 5 years retail store management experience
- Previous flag store leadership experience (essential)
- High flexibility and ability to adapt to different customers and situations.
Skills:
- A high sense of urgency with demonstrated ability to work independently.
- High flexibility and ability to adapt to different customers.
- An outstanding leadership, interpersonal and communication skills.
- Ability to work a flexible schedule to meet the needs of the business.
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
- Figure and admin orientated
- Management Experience
- Organised and thorough
- An excellent leader and business manager
- Profit and turnover driven
- Able to manage risk within the store
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
Behaviours:
- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
go to method of application »
Job Description
Responsibilities:
- The ability to support the store management team to provide outstanding leadership to the store team.
- Ensures the team executes operational excellence through a customer centric mindset.
- Generating high levels of motivation and commitment within the store.
- Allocate time effectively; handle multiple tasks and completing priorities.
- Provide input and manage merchandise and visual principles.
- Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).
Qualification:
Skills:
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
- High flexibility and ability to adapt to different customers and situations.
- A high sense of urgency with demonstrated ability to work independently.
- High flexibility and ability to adapt to different customers.
- An outstanding leadership, interpersonal and communication skills.
- Ability to work a flexible schedule to meet the needs of the business.
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
Behaviours for success:
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Building strong customer relationships and delivering customer-centric solutions.
- Making good and timely decisions that keep the organization moving forward.
- Anticipating and adopting innovations in business-building digital and technology applications.
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Making good and timely decisions that keep the organization moving forward.
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Good verbal/ written communication skills and good organisational skills
- Strong organizational and planning skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently.
- The ability to take initiative.
- A high level of attention to detail
go to method of application »
Job Description
- The Planner III is responsible for mentoring the Merchandise Planning Team, projecting future sales into key categories, and optimizing planning processes. This includes managing range assortments and replenishment, implementing distribution strategies, and providing guidance and support to team members.
Responsibilities
- Drive product efficiencies and key commercial measures including sales, margin, markdowns, inventory levels, and stock turn
- Manage Open‑to‑Buy (OTB) for in‑season and forward budgets, ensuring disciplined stock and margin control
- Manage delivery performance and stock flow to ensure alignment with demand
- Conduct regular store visits to build deep understanding of store performance and customer behaviour
- Operate with a trader mindset, balancing risk and opportunity to maximise sales, margin, and stock efficiency
- Develop strategic, tactical, and operational category plans to achieve financial and stock targets
- Manage range assortments and store‑level distribution in partnership with the Buyer and Allocator
Qualifications
- Minimum Matric qualification with a Degree or Diploma in Business or related field
- At least 3 years’ experience in retail apparel merchandise planning
- Proven retail apparel planning experience
- Strong MS Excel skills (advanced) for planning, analysis, forecasting, and reporting
- Strong analytical capability with the ability to proactively drive trading decisions through trend analysis and performance insight
Skills:
- Analytical Processes
- Commercial Acumen
- Contract Management
- Customer Service Delivery
- Planning & Organising
- Policy & Procedures
- Market Research and Analysis
- Supplier Management
- Requirements Analysis
- Global Sourcing
- Strategic eCommerce
Behaviours:
- Demonstrated knowledge of and skill in adaptability, decision making, interpersonal relations, problem solving, teamwork & written communication
- Comfortable and effective influencer.
- You need to be flexible as the environment is very dynamic and priorities can change.
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
- Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Effectively adjusts their behaviour, approach, and decision-making based on the situation
- Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
go to method of application »
Job Description
Responsibilities:
- The ability to support the store management team to provide outstanding leadership to the store team.
- Ensures the team executes operational excellence through a customer centric mindset.
- Generating high levels of motivation and commitment within the store.
- Allocate time effectively; handle multiple tasks and completing priorities.
- Provide input and manage merchandise and visual principles.
- Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).
Qualification:
Skills:
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
- High flexibility and ability to adapt to different customers and situations.
- A high sense of urgency with demonstrated ability to work independently.
- High flexibility and ability to adapt to different customers.
- An outstanding leadership, interpersonal and communication skills.
- Ability to work a flexible schedule to meet the needs of the business.
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
Behaviours for success:
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Building strong customer relationships and delivering customer-centric solutions.
- Making good and timely decisions that keep the organization moving forward.
- Anticipating and adopting innovations in business-building digital and technology applications.
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Making good and timely decisions that keep the organization moving forward.
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Good verbal/ written communication skills and good organisational skills
- Strong organizational and planning skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently.
- The ability to take initiative.
- A high level of attention to detail
go to method of application »
Job Description
- The Store Manager I is responsible for setting sales targets, developing strategies, and monitoring performance to ensure continuous improvement. They manage the store's budget, oversee inventory, and ensure compliance with company policies. Additionally, they lead and develop the store team to foster a positive work environment.
Responsibilities
- Set sales targets and develop strategies to achieve them.
- Monitor sales performance and KPIs for continuous improvement.
- Manage the store's budget and financial results.
- Ensure high levels of customer satisfaction.
- Oversee inventory management and minimize stock discrepancies.
- Lead and develop the store team.
- Conduct performance evaluations and provide guidance.
- Ensure compliance with company policies and regulatory requirements.
Qualifications
- A Grade 12 qualification or equivalent.
- Minimum 2-3 years retail experience with a minimum of 1 years store leadership experience.
- Strong leadership and team management skills, excellent communication and interpersonal abilities, and experience in inventory management and customer service.
Skills:
- Builds Customer Loyalty
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
Behaviours:
- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
go to method of application »
Job Description
- The Store Manager I is responsible for setting sales targets, developing strategies, and monitoring performance to ensure continuous improvement. They manage the store's budget, oversee inventory, and ensure compliance with company policies. Additionally, they lead and develop the store team to foster a positive work environment.
Responsibilities
- Set sales targets and develop strategies to achieve them.
- Monitor sales performance and KPIs for continuous improvement.
- Manage the store's budget and financial results.
- Ensure high levels of customer satisfaction.
- Oversee inventory management and minimize stock discrepancies.
- Lead and develop the store team.
- Conduct performance evaluations and provide guidance.
- Ensure compliance with company policies and regulatory requirements.
Qualifications
- A Grade 12 qualification or equivalent.
- Minimum 2-3 years retail experience with a minimum of 1 years store leadership experience.
- Strong leadership and team management skills, excellent communication and interpersonal abilities, and experience in inventory management and customer service.
Skills:
- Builds Customer Loyalty
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
Behaviours:
- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
go to method of application »
Job Description
Responsibilities:
- The ability to support the store management team to provide outstanding leadership to the store team.
- Ensures the team executes operational excellence through a customer centric mindset.
- Generating high levels of motivation and commitment within the store.
- Allocate time effectively; handle multiple tasks and completing priorities.
- Provide input and manage merchandise and visual principles.
- Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).
Qualification:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
Skills:
- High flexibility and ability to adapt to different customers and situations.
- A high sense of urgency with demonstrated ability to work independently.
- High flexibility and ability to adapt to different customers.
- An outstanding leadership, interpersonal and communication skills.
- Ability to work a flexible schedule to meet the needs of the business.
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
Behaviours for success:
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Building strong customer relationships and delivering customer-centric solutions.
- Making good and timely decisions that keep the organization moving forward.
- Anticipating and adopting innovations in business-building digital and technology applications.
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Making good and timely decisions that keep the organization moving forward.
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Good verbal/ written communication skills and good organisational skills
- Strong organizational and planning skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently.
- The ability to take initiative.
- A high level of attention to detail
Method of Application
Use the link(s) below to apply on company website.
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