Retail Partnership Manager at NielsenIQ

Job Description

• NielsenIQ places our customers at the heart of everything that we do.
• As a Retail Partnership Manager in NIQ’s Retail Vertical team you will be focused on client engagement, driving servicing excellence, growing revenue & finding new business opportunities.
• You will be instrumental in helping realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
• You will be responsible for understanding our customers’ needs, driving commercial excellence, ensuring world class customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services.
• You will be crucial in helping us build strong, lasting relationships with our clients/customers.
• The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills. The position is of strategic importance, as the successful execution of these responsibilities is anticipated to elevate retail data partnerships, enhance service quality, and open new business opportunities.

Objectives of the role

• Managing and growing relationships with key customers, acting as their primary point of contact.
• Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs.
• Drive sales and renewals for existing accounts, securing & building pipeline, new revenue opportunities and an accurate forecasting while maintaining customer relationships.
• Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services.
• Develop a complete and interconnected understanding of customer's industry/business/markets/clusters.
• Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services.
• Serve as the liaison between customers and internal teams, such as product development, sales, and support.
• Advocating for the customer within the organisation to ensure their needs are prioritised.
• Improve coverage through retailer recruitment: Investigate and facilitate new data sourcing using various methods; direct approaches, industry organizations, software providers etc., always aiming to expand and diversify the reach of NIQ's data partnerships
• Commercial excellence is your daily routine: building action plans, nourish and follow your pipeline, look outside the box to open doors and negotiate the best agreement with our partners/clients.

Required skills and qualifications

• Bachelor’s degree in business, Marketing, Communications, or a related field.
• 3+ years of experience in commercial &/or customer success, account management, or customer service roles.
• Ability to analyse customer data and usage trends to identify areas of improvement.
• Understanding of product management and its impact on customer experience.
• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
• Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
• Strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
• Negotiation skills to handle complex customer accounts.
• Preferred skills and qualifications
• Advanced degree in Business, Marketing, or a related field.
• Relevant certification in Customer Success, Account Management, or related fields (e.g., Success HACKER, CSM certification).
• Experience in SaaS, technology, or FMCG industries.
• Knowledge of customer success best practices and frameworks.
• Experience with data analytics and reporting.
• Experience in managing large enterprise-level accounts.
• Proficiency in handling customer escalations and resolving conflicts.