Contact Center Agent at AVI Limited

• We’re looking for a passionate Contact Center Agent to join our AVI Field Marketing Shared Services Division in Isando on a Fixed Term Contract (FTC) basis. In this role, you be responsible for answering incoming calls from customers to take orders, enquiries and questions, handle complaints, troubleshoot problems and provide information.                 

Reporting Structure:

Reports to: Contact Center Team Leader
Key Areas of Impact:

• Customer and sales management
• Administration and control
• Order Management
• Ensure any discrepancies are followed up with rep or customer prior to order capture
• Ensure minimum order value and quantity is adhered to
• Ensure all customer order queries are appropriately resolved and communicated
• Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per depot procedure
• Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold
• Establish and maintain contacts within depots to ensure service requirements are met

What It Takes to Succeed:

Experience that set you up for success:                       

• Two (2) years contact center experience (inbound and outbound)

Qualifications & Certifications that will contribute to your success:

• A completed Grade 12 / Matric certification is essential
• Completed Call Center certification will be an added advantage

Additional Requirements that will enhance your impact for success:

• FMCG industry experience advantageous
• Computer literate - MS Office
• Knowledge of SAP