Contact Centre Sales Advisor at Rain South Africa

Job Purpose:

• The Sales Advisor is responsible for providing appropriate solutions and information to a prospective and/or existing customer so that the customer can make a concise decision to purchase a product from rain.

Key Responsibilities:

• Contact potential or existing customers to advise them on the benefits and abilities of our product so that they can make informed decisions to purchase and use our services 
• Answer questions in relation to our products 
• Effective probing to understand customer needs 
• Capturing customer details on the system accurately 
• Handle any grievances to preserve the company’s reputation 
• Go the “extra mile” to meet sales targets and facilitate future sales 
• Keeping accurate record of calls and sales and note useful information on the system 
• Working on individual targets but always keeping the greater team and business in mind 
• Always striving to attain sales targets and goals by helping where and when required 
• Uplifting and keeping yourself up to date with latest trends and changes in our industry 
• Acquiring the basic understanding of how every part of the business works 
• Helping team members that are struggling to achieve their targets 

Qualification, Knowledge and Experience:

• Matric   
• 1-3 years’ experience in Contact Centre Sales environment
• 2 years’ experience in a Customer Contact Centre environment and experience in selling on different channels