EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
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Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.
Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
Accurate data entry into systems and maintaining thorough records.
Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.
Identifying opportunities for process and service improvements and discussing these openly with your manager.
Qualifications
Minimum Requirements:
Grade 12 (Mandatory)
6+ months call centre experience
6+ months collections experience
Computer Literacy (MS Office, Excel, Social Media, Online, Navigation)
Good articulation of the English language (Spoken and Written)
As part of client-specific requirements, you may be subject to mandatory drug testing, either during onboarding or at any point during your employment at EXL.
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