CPC Supervisor - Cash Solutions South Africa (Crown Mines) at G4S

ROLE RESPONSIBILITY:

CPC Supervisor

1. Effective Supervision of the Cash Processing Centre Operations

• Ensure that tellers are processing according to Cash processing policy and procedures
• Equal distribution of work to avoid bottle necks
• Effective managing of the end-to-end work flow process
• Comply with Cash Centre operational and administrative procedures within defined guidelines
• Ensure that Record keeping of all applicable documents are maintained/retained as per the standards
• Responsible to ensure that all daily recons are balanced
• Quality Assurance
• Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code

2. Effective supervision of staff Assist with any other related duties as allocated/requested from management

• Assist with rostering
• Monitor performance and provide feedback
• Assist with the optimization of resources to meet operational needs
• Oversight of employee record ensuring that all relevant and required documentation is on file
• Action all customer queries and complaints
• Verify/check all cash transactions/differences
• Responsible to ensure that staff process customer transactions accurately
• People Management
• Effectively manage overtime and working hours as per employee contract
• Monitor and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with
• Company policies and procedures.
• Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.
• Ensure record keeping of all minutes of meetings
• Ensure that all staff adhere to the uniform standards at all times
• Training and development
• Succession Planning
• Determine training needs (in line with training and HR policy) for Cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions
• Engage with staff on a regular basis and coach staff as needed.
• Ensure all employees have attended the role specific training
• Supervisor must take ownership of personal development
• Risk and compliance
• Manage and monitor loss prevention and loss reduction controls
• Ensure and monitor adherence to procedures and policies with regards to risk
• Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the
• CCTV/note counters and all other equipment in the branch
• The ROCC must be adhered to

3. Health and Safety Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.

• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

Qualification and Experience Knowledge, Skills and Attributes

• Grade 12 with Mathematics and or Accounting
• Relevant tertiary qualification advantageous
• Relevant working experience required
• Sound understanding of basic financial
• principles/information
• Computer Literacy
• Reporting and analysis of information
• Good verbal and written communication skills
• Delivering performance
• Driving changes
• Strict adherence to policies and procedures
• Customer thinking
• Ability to work in teams
• Managing People