Customer Alliance Manager (Customer Logistics Manager) at Colgate-Palmolive

Job Purpose: 

• The successful incumbent will be responsible for finding opportunities internally and with our customers to optimize the demand/supply chain design for mutual efficiencies, cost savings and sales growth.

Main Responsibilities:

•    Strengthen partnerships (internal and external) by collaborating on key commercial initiatives and sharing relevant customer direction and information critical to CP teams for effective solution solutions.
•    Responsible for reducing Total Cost to Serve with key customers. Lead cost/benefit analysis on customer supply chain initiatives as well as a gap analysis of CP capabilities vs customer needs – both strategic and tactical.
•    Lead Customer Development Teams in providing business analysis of the supply/demand chain to find opportunities that optimize the cost and responsiveness.
•    Leverage customer supply chain data and scorecard information to deliver supply chain strategies that drive process and technological change.
•    Implement best practice at Customer level to optimizing supply chain activities including distribution/handling recommendations, customer/CP ship point optimization, product flow, and order profile.
•    Drive Business Planning and Demand Planning efforts through Customer Development Team Members.
•    Provide knowledge of best practices and CP Customer Service and Logistics capabilities.
•    Work with industry experts and share standard processes through trade associations and local networking activities
•    Establish relationships at multiple levels within the customer organization and industry associations
•    Drive benchmarking and best practice sharing across peer and customer groups.
•    Development and implementation of efficient logistics terms and logistics including minimum order quantity

Required Qualifications:

•    Bachelor's Degree in Business / Logistics or related field, MBA will be an added advantage
•    Minimum 10 years of Customer Service / Logistics / Supply Chain experience with a strong understanding of the FMCG environment operations 
•    Proven experience in establishing relationships at senior levels with customers and working with cross-functional selling teams.