Customer Care Assistant: Customer Care (Swartland at Western Cape Government

Job Purpose The Department of Social Development, Western Cape Government has an opportunity for a suitably and competent individual to provide customer care support. The successful incumbent must be willing to work under pressure and meet deadlines, have a positive attitude and be responsible. This post is based in West Coast Region (Swartland).

Minimum Requirements Senior Certificate (Grade 12 or equivalent qualification); A minimum of 6 months administration experience.

Recommendation Customer Care/ NGO experience; A valid Code B or higher driving licence.

Key Performance Areas Perform front desk services by receiving and referring clients; Provide dispatch call service; Ensure register is signed and accurately completed; Facilitate all complaints and escalate accordingly; Compile a monthly local office report regarding enquiries or complaints as well as walk-in statistics; Provide information to clients regarding available services; Assist clients on how to access services from the department; Render general administrative support services and maintain a record system.

Competencies A good understanding of the following: Customer care; Customer care surveys; Social welfare services; Internal and external marketing and communication processes; Functions, programs and projects of the Department of Social Development; Information in the Department of Social Development domain; Communication (written and verbal) skills; Proven computer literacy in MS Office packages; Sound organising and planning skills; Conflict resolution skills; Ability to work under pressure and meet deadlines; Negotiation skills.