Customer Care Assistant at Stellenbosch University

Duties/Pligte        

• Ensuring that all administration regarding individual memberships, 
• Maties Sport and international athletes and teams, as well as visiting sport groups, are completed effectively and timeously; ·         
• Receiving and reconciling own cash on a daily basis and completing daily cash-ups as per Standard Operating Procedures; ·         
• Completing month-end reports from time to time as and when needed; ·         
• Effective administration and filing of memberships contracts; ·         
• Assisting new members in completing the online membership registration process, as well as fully completing all sales and contract administration; ·         
• Being solution-driven and assisting members in solving any queries that may arise from time totime; ·         
• Actively promoting and selling the gymnasium¿s facilities and services; ·        
• Ensuring that members adhere to the various access control processes, as per Standard Operating Procedures; ·         
• Managing the switchboard when required (answering calls, transferring calls, taking messages, and providing information telephonically); ·         
• Effectively managing member cancellation and membership freezing requests; ·        
•  Actively assisting the sales team as and when required.

Job Requirements/Pos Vereistes        

• Grade 12 qualification; ·         
• Computer literate; ·         
• Work experience in any role/ capacity; ·         
• Knowledge and interest in sport / health / fitness; ·         
• Effective conflict management skills and techniques; ·         
• Good verbal and written communication skills; ·         
• Excellent interpersonal skills; ·         
• Working knowledge of Microsoft Office (Word, Excel); ·         
• Good attention to detail; ·         
• Willingness to work shifts, on weekends and public holidays.