Customer Care Representative at Boston Scientific

About the role:

• Being a part of a fast growing international team that serves the need of global distributors regarding order fulfillment, invoicing and shipping of products. Manage order handling, product allocation, shipments creation, providing proper update and exceptional customer experience. 

Your responsibilities include:

• Manage Order-to-Cash for assigned global distributors; Process orders and organize shipments including requesting export documentation to deliver required products in time 
• Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.
• Build strong relationships with customers and internal partners, like the commercial, operations, planning and finance team. Support regional sales force and Business Unit Managers.
• Act as spider in the web, taking necessary action in close collaboration with different departments globally in order to secure smooth order processing and provide excellent customer service.
• Contribute to continuously improving the service to customers and driving customer satisfaction.
• Address specific customer requests and enquiries and liaise with internal stakeholders as needed. 
• Communicate effectively with external customers and internal stakeholders to keep them informed of status of the process and orders.
• Maintain a correct and updated administration.
• Act as a team member in support of department objectives.
• Process Product complaints and Service Incidents.
• Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable.

What we are looking for:

Must Have:

• Education level: Bachelor (MBO+/HBO)
• Customer Centric mindset 
• Good interpersonal and communication skills.
• Multiyear experience in the area of Customer Service and Order-to-Cash process
• Experience with SAP and Excel

Nice to have:

• Experience in handling Letter of Credit requirements 
• Experience in export services and logistics 
• Experience with Salesforce.com/Service Cloud 
• Experience in MedTech industry