Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 24, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our custo...
    Read more about this company

     

    Customer Engineer

    About the Job

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.


    With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.


    Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

    Responsibilities

    •  Working in a team environment to collaborate and/or lead efforts from resolving customer issues to helping define long term strategic goals.
    •  Contribute to planning of proactive services for customer and account management.
    •  Deliver proactive services to customer onsite and remote
    •  Communicate with Microsoft Mission Critical customers (verbal, written and face to face correspondence) regarding technically complex issues about Microsoft software products and manage relationships with those customers .Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer handling skills.
    •  Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
    •  Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third-party vendors.
    •  Ability to handle Critical Situations in technically challenging and politically hot circumstances.
    •  Collaborate with other technical teams at Microsoft to deliver solutions to customer issues.
    •  Create technical content including training documents, etc.
    •  Available to work critical cases on a 24x7 basis or through an on-call model.
    •  Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
    •  Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness.


    Qualifications

    •  Experience with Microsoft Exchange Online, and Microsoft Teams with solid experience and advanced knowledge of both Office365 components: Exchange Online and Teams
    •  Advanced Knowledge and experience in capabilities, troubleshooting, monitoring, planning, migration and operations of Exchange Online and Teams in both Hybrid and Cloud-only configurations with end to end support and troubleshooting experience
    •  Expertise in Exchange Online Compliance, Security and advanced protection
    •  Competencies in IM and Presence, Conferencing, Enterprise Voice, Video and Mobility for Microsoft Teams suite including the configuration, optimization, migration, and integration of 3rd party products.
    •  Comprehensive knowledge of VoIP and SIP protocols, keen troubleshooting ability and working knowledge of the latest diagnostic tools, log analysis and scripting ability.
    •  Knowledge and experience with Call Quality Dashboard
    •  Understanding of client/server, networking, and Internet technologies fundamentals
    •  Knowledge of supporting and complementary technologies, such as AD FS, Azure Active Directory Connect and PowerShell.
    •  Deep performance analysis skills
    •  Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing scripts.
    •  Understanding of n-tier solutions
    •  Possess real passion for continuous learning, strong analytical skills, critical thinking, time management skills, and good judgement.
    •  Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.

    Method of Application

    Interested and qualified? Go to Microsoft on careers.microsoft.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Microsoft Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail