Customer Relations Specialist at Blackstone TEK

Responsibilities

• Build and manage a CRM of all customers, both direct and dealers/distributors.
• Track incoming requests and orders and engage with current and prospective customers. Develop a baseline in product knowledge to be able to adequately communicate with customers.
• Managing pricing updates through the website and with dealers/distributors. Manage invoicing and receivables follow-up for key clients.
• Manage online shop support, both technical and sales matters. Making basic website updates as required.
• Develop detailed processes / SOPs for all customer relations functions,
• Support with monthly sales reporting and analysis (i.e. sales by customer, by region, growth by the customer, new customers, source of new customers, etc.).
• Manage internal staff updates and communications, especially with respect to product launches and company growth.
• Other marketing responsibilities may be required from time to time, including working with the BST marketing partner, supporting product launches, creating a BST presence in online forums, product pitches, photography, and video support, etc.

Preferred experience and characteristics

• Work experience with relevance to role responsibilities – three years + required.
• A passion for and knowledge of the motorsport industry – please know and ride bikes.
• Excellent interpersonal, communication (written and verbal), and organizational skills. An extraverted and outgoing personality
• An enjoyment of problem-solving and facing new challenges.
• Experience using a range of software tools.
• A self-starter attitude with a bias towards action (we are all hands-on and this role will have lots of autonomy.
• Passionate with a demonstrated work ethic. Experience in dynamic environments.