Customer Service Lead - Midrand at McCormick & Company

Job Description

Reporting to Senior Supply Chain Manager you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum.

MAIN RESPONSIBILITIES

• Management of timely and within agreed lead times order processing.
• Co – ordination with Production Planning to ensure factory compliance towards customer service delivery.
• Process credit claims for assigned accounts, to ensure the prompt payment of invoices.
• Liaison with third party distributors, by actioning delivery queries, so supply is maintained.
• Management of weekly Distribution Plan with warehousing.
• Monitor service levels on key assigned accounts.
• Act as a single point of contact for key assigned accounts and manage all queries and complaints with clear communication.
• Overseeing that customer reports are sent out weekly to all customers.
• Cross functional coordination to eradicate the issues affecting the Customer Service targets, in a cost-effective way.
• Providing the Daily Sales Report as well as the weekly Sales Estimation to the business based on Sales, Open Orders & customer insights.
• Any other duties that may be required of you from time to time to for full the business needs.
• Creation and maintaining of departmental SOPs.
• Leadership and mentoring of Customer services team.

CANDIDATE PROFILE

• Between 3-5 years’ customer servicing experience management or Order Management.
• Ndip or Bcom in Business Administration or related qualification
• Proven record of managing customer requirements in high paced working environment.
• Advanced Excel skills and SAP experience is a must.
• Organised & methodical individual with a high attention to detail.
• Analytical skills that enables to develop logical approaches to problem solving.
• Strong communication skills, both verbal and in writing, with the ability to deal with internal and external persons at all levels with confidence.
• Ability to influence multilevel stakeholders to favourable business outcomes where required
• Energetic person with a passion for customers.
• Ability to take initiative and continuously improve on functional processes.
• Engagement and change agent.