Customer service Rep at Delta Partners

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com

Brambles and CHEP provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organization with a pioneering, circular business model. You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future. For more on how Brambles growth companies can accelerate your career, visit https://careers.brambles.com/

Customer service based at customer premises

TEMS Administrator, NPD Cluster Bloemfontein

Position purpose

Reporting to the CCT Supervisor, the successful applicant will provide a support service for the Wholesale stores within the region.

This role is integral as it is the first point of contact for the customer. The purpose of this role is to assist CHEP maintain excellent account management at store level and to build and maintain solid relationships with the Wholesale customer base.

Responsibilities include:

• To set up and administrate “GO Live” process at each individual store within the cluster
• To administer the verification process as and when required
• Auditing of inbound, outbound, off site documents validity – equipment, quantities etc. per wholesaler
• Outbound processes – managing the transactions between the stores & downstream customers for each wholesaler
• Processing and general administration and client account reconciliations (query resolution process)
• Reconciling of the accounts per wholesaler
• Credit balance Investigations per wholesaler
• Managing of suspended and rejected movements in the Wholesale sector.
• Site visits as per schedule
• Conducting Stock Counts at each site within the cluster including offsite warehouses.
• Overseeing the Exchange Management per wholesaler
• Identify exchange clients to be converted to Transfer hire.
• Yard duties include pallet sorting, inspection of pallet quality and reporting on damages and any potential problems.
• Logging Collection / Return orders
• Reporting on each wholesaler in the cluster & consolidation of reports
• Submitting of weekly /monthly reports to CHEP management
• Training of Wholesale staff on systems and processes
• Continued onsite support and guidance to wholesale staff to ensure smooth and efficient management of the CHEP account
• Ensuring all queries are addressed and resolved in accordance with the Business Rules.
• Entertain a good customer relationship and escalate all relevant issues to Store and CHEP management.
• Working closely with the business to manage the expectation of the Wholesale Project
• Log necessary escalations to the business via Siebel
• Logging of necessary activities and Service Requests in Siebel
• Management of any off site pallet banks
• Identifying any stray pallets and arranging the collection
• Accurate filing of client documentation

Challenges

• Working under pressure/ uncomfortable conditions.
• Working remotely
• Self-Starter
• Urgency
• Initiative is crucial

Qualifications

• Matric is Essential.
• Diploma or studying towards a qualification.
• Manual drivers licence is essential.

Experience

• 5 years general office / administration / accounts / reconciliation experience.
• 2 years CCT/Wholesale experienc

Skills and knowledge

• Working Knowledge of Siebel and Portfolio. Proficiency in Word & Excel is essential.
• Team Players who are systematic, accurate, patient, non-aggressive and service orientated with good administration skills will be the best suited to handle this position.
• The ability to communicate with people at all levels internally and externally is essential.