Customer Service Representative – Ref: JW389EX/2024 at Johannesburg Water

PURPOSE 

• To ensure that all administrative duties pertaining to service accounts are timely, correctly and efficiently dealt with.

KEY RESPONSIBILITIES 

• Strive for optimal customer satisfaction i.e. maintaining good public relations with customers in the face of sometimes adverse working conditions.
• Ensure that the company and divisional revenue strategy is achieved for an example ensure efficient time management to accommodate seasonal increases in workload such as queries relating to high water consumptions during summer.
• Effectively apply operational controls like ensuring that the relevant complete supporting documentation is filled and readily available to substantiate any claim regarding amounts charged to customer accounts.
• Comply with all relevant regulations and acts of parliament must be maintained so that an informed decision can be reached as to whether such legislation has been applied correctly.

JOB REQUIREMENTS

Essential qualifications and experience: 

• Grade 12 (NQF 4)
• 3 years relevant experience in Customer Management environment in the following fields: Account Management, Billing and Revenue environment, Customer Liaison and Credit control, Refunds and Meter Reading Maintenance, Data updates and Service adjustments
• Computer Literacy (MS Office)