Customer Success Consultant at Relx

Responsibilities

• Onboarding Customers: Guide new customers through the onboarding process, ensuring a smooth transition and successful implementation of our products/services.
• Managing Relationships: Build and maintain long-lasting relationships with customers by understanding their goals and providing tailored solutions.
• Supporting Customers: Act as the primary point of contact for customer inquiries, providing timely and effective resolutions to their issues.
• Training of Products: Conduct telephonic, remote and occasional on-site training sessions and workshops to educate customers.
• Advocating for Customers: Serve as the voice of the customer within the company, providing feedback to internal teams to improve products and services.
• Monitoring Performance: Track customer success metrics and analyze data to identify areas for improvement and ensure customer satisfaction.
• Implementing Products: This involves deploying and integrating a product into a client’s environment, ensuring it functions as intended and meets user needs.

Requirements

• Have proven experience in a customer success, account management, or related role.
• Have good knowledge of MS Office and Windows.
• Have excellent verbal and written communication and interpersonal skills.
• Have some legal background
• Have excellent problem-solving abilities and a proactive approach to customer engagement.
• Have the ability to work independently and as part of a team.
• Be familiar with CRM software and customer success tools.
• Have a valid drivers license as visitations to customers site may be required occasionally.