CVM Administrator (Umhlanga) at Ignition Group

Description:

The CVM Administrator enhances and optimizes customer relationships to maximize value from the company's products or services. Key responsibilities include implementing and managing CRM systems, analyzing customer data for insights, segmenting customers, and developing retention strategies. They focus on improving customer experience, handling feedback and complaints, and ensuring the company's value proposition is clear and consistent. The role involves cross-functional collaboration, tracking performance metrics, and educating staff on customer value principles to drive satisfaction, loyalty, and long-term success.

Key Responsibilities:

Data Management

• Assist in maintaining and updating customer databases with accurate information.
• Support data cleansing and verification efforts to ensure data integrity.

Campaign Support

• Aid in the execution of CVM campaigns, including SMS campaigns, email marketing, and other communication channels.
• Help monitor campaign performance and gather data for analysis.
• Own the day-to-day campaign schedule and upkeep.

Customer Insights

• Assist in extracting and analyzing customer data to identify trends, preferences, and opportunities for engagement.
• Contribute to the preparation of reports on customer behavior and engagement.

Cross-Functional Collaboration

• Collaborate with various teams to support CVM initiatives and ensure alignment with company goals.

Documentation and Reporting

• Assist in maintaining records of CVM activities, processes, and campaign results.
• Support the preparation of regular reports for internal stakeholders.

Training and Learning

• Participate in specialized training sessions to develop your skills in CVM strategies, data analysis, and marketing technologies.

Requirements:

Knowledge, Skills, and Attributes:

• Must have Excel knowledge - Ability to pivot data, do VLOOKUPs, run calculations, and more.
• Ability to extract data and present findings into reports and presentations via Excel, Power BI, and PowerPoint.
• Experience with Power BI, SQL & Snowflake required.
• Good understanding of data management tools and CRM systems.
• Strong attention to detail and data accuracy.
• Excellent organizational and time management skills.
• Good communication skills and a willingness to learn.
• Ability to work effectively in a team environment.

Education and Training:

• Matric/Grade 12.
• Higher education would be beneficial (including specialist courses).

Experience:

• Minimum of 2-5 years’ experience in campaign and data administration roles.
• Telco or BI experience beneficial.
• Experience with Azure SQL databases, Azure Storage Accounts, and/or Big Query.