Damages Manager at JD Group

Introduction

JD Group is looking for an energetic Damages Manager to join our team

Minimum Requirements:

• Relevant logistics certificate with 2-3 years transportation management, reverse logistics or customer service experience, or 5 years general Supply Chain experience
• Network modelling and optimisation
• Fleet utilisation optimisation
• Fleet maintenance/repair management
• Returns Management
• Credit and Collections Management
• Complaint Management
• Fleet cost control
• Logistics Inventory Management
• Business acumen
• Building capacity
• Customer Service Applications
• Resource Management
• Judgement and decision-making
• Team human resources
• MS Excel/Access
• Warehouse applications
• Transport Applications
• Logistics planning
• Logistics cost and demand analysis
• Logistics provider contract execution
• Logistics provider performance and relationship management
• Warehouse management
• Returns Management
• Products and Service Knowledge
• Distribution Safety / Responsible Care
• Customer service-inventory management
• Transportation principles
• In–depth knowledge of JD Group policies, practices, processes and systems
• Understanding of the JD Group operating model
• Express and implied ethical responsibilities
• Integrity and Values
• Customer Orientation
• Engaging Diversity
• Leading change
• Emotional Maturity
• Personal resilience
• Attention to detail

Job Specification.

Manage the Service Centre Outbound and Customer Service functions to achieve the effective and efficient delivery of goods according to established targets, delivery of return back to the customer and drive a customer centric culture to achieve customer service level targets.

• Manage the efficient delivery of material to customers
• Manage the customer service function
• Manage the coordination of customer deliveries, collections and returns
• Monitor and execute inventory control and safekeeping practices
• Implement and maintain compliance to relevant safety policies and procedures
• Manage and maintain adherence to performance metrics and implements improvements
• Deal with customers and enable customer centricity
• Team human resources management