Deputy Director (Business Analyst) at Western Cape Department of Health and Wellness

Minimum Educational Qualification:

• An appropriate 3-year tertiary qualification (National Diploma/B-Degree).

Experience:

• Appropriate experience in IT Environment and Business Analysis or Enterprise Architecture. Appropriate experience leading or managing Business Analysis in IT or digital environments and Familiarity with business analysis methodologies (such as BABOK, Agile, Lean, etc.) Appropriate experience supporting digital transformation initiatives and Proven ability to build and maintain relationships with senior business stakeholders. Appropriate experience in healthcare, public sector, or other regulated environments.

Competencies (Knowledge/Skills):

• BRMP, BABOK, ITIL, or TOGAF certification. Understanding of Government IT policies. Experience managing or leading a Business Analyst or similar professional team. Experience in healthcare, public sector, or regulated environment. Demonstrable track record of delivering analysis to support digital or business transformation. Proven experience building strong relationships with clients and key stakeholders. Knowledge & Skills Strong understanding of business analysis methods and tools. Excellent interpersonal, facilitation, and influencing skills. Ability to translate complex information into actionable insights. Strong organisational skills with ability to manage multiple priorities. Collaborative and inclusive leadership style. Focus on quality, accountability, and continuous improvement.

Duties (Key Result Areas/Outputs):

• Lead, coach, and develop the Business Analyst team to deliver consistent, high-quality outputs. Define and embed standards, templates, and tools for business analysis across digital programs. Manage team workload, priorities, and capacity in alignment with departmental objectives. Promote a culture of collaboration, professional development, and continuous improvement. 
• Conduct regular performance reviews, identify development needs, and support skills growth within the BA team. Act as the key liaison between Health IT and clinical, corporate, and operational services. 
• Build strong relationships with senior stakeholders to understand business priorities, challenges, and opportunities for improvement. Facilitate early engagement with business areas to identify IT needs, shape demand, prioritise initiatives, and align with strategic objectives. Communicate complex information clearly and effectively to technical and non-technical audiences. 
• Work collaboratively with Project Management Office, CeI, Systems Development, and relevant teams to ensure coherent delivery. Support the development of business cases and all necessary artefacts in line with the PMO process and SDLC. Align BA activity with departmental goals such as patient-centred delivery, operational efficiency, and digital innovation. 
• #Contribute to the design and implementation of digital roadmaps and service improvement initiatives. 
• Identify and help deliver opportunities for cross-functional process optimization. Oversee quality assurance of all BA deliverables, ensuring outputs are accurate, evidence-based, and aligned to strategic needs. Monitor and report on BA performance metrics, resource utilisation, and outcomes. 
• Ensure all analysis and documentation adheres to governance, data protection, and clinical safety standards. 
• Drive continuous improvement in business analysis methodologies and stakeholder satisfaction. Support lessons learned and knowledge-sharing activities across the IT delivery program. 
• Vendor & Contract Management: Participate in procurement processes and contract negotiations for ICT services. Monitor service level agreements (SLAs) and ensure vendor compliance with contractual obligations.
• Risk & Issue Management: Proactively identify, assess, and mitigate risks associated with ICT projects and business processes. Maintain a risk register and ensure timely resolution of issues impacting project delivery.

Closing date: 2026/02/06 17:00:00