Deputy Director: Sip and Film at Department of Trade, Industry and Competition

REQUIREMENTS :

• A qualification at NQF level 7 in Economics/ Business Administration, Financial Administration or related qualification.
• A minimum of 3-5 years’ managerial experience in Incentive Administration in both public or private sector environments.

DUTIES :

• Manage the evaluation of applications for SIP and FILM against quality standard and turns around times. Manage, control and monitor the production, workflow business processes applications. Contribute effectively, design and implement internal work processes. Contribute effectively to review programme guidelines. Provide inputs with regard to business plans.
• Ensure compliance with the guidelines. Interaction with customers on their applications. Compare and verify accuracy of figures. Risk management to prevent fraudulent approvals/activities. Verify company information. Attend and resolve audit queries. Conduct business site visits. Manage the processing of Claims for SIP and FILM. Monitor and control the processing of Claims. Receive and assign Claims documentation received.
• Monitor the progress of Claims received. Assess and improve claims processes and procedures to ensure efficiency and effectiveness. Co-ordinate and ensure reports are completed post conducting site-inspections. Quality assurance of claims. Manage the Incentive Programme for SIP and FILM. Compile a report on programme operational plan, incentive reconciliations, risk registers and service delivery improvement plans.
• Asses the performance of the Directorate against business and project plans and take corrective actions. Compile regular expenditure reporting on the programme (Monthly reconciliations, quarterly reports). Monitor project implementation progress of all approved projects for the programme to minimize contingent liability. Compile claims/reports on request by management. Provide inputs to the review of the policy/guidelines of the SIP and FILM Programme.
• Stakeholder Management. Monitor and ensure implementation of proper customer care interventions. Provide reporting on status of Claims (pre and post) to applicants and payments of claim. Provide advice and support to the external stakeholders on the status of their applications (approvals/rejections). Interact, guide, assist and intervene to assist clients on their applications and claims queries.
• Sub directorate Management. Manage collation of inputs into the quarterly and annual reports, business plans and targets. Monitor financial resources and assets of the unit. Manage the human resources of the sub-directorate. Manage the process of reporting on financial and operational risk. Ensure that the performance management process are finalized within the prescribed time frames.