Digital Channel Owner at Nedbank

Job Purpose

To create internal and external product vision and lead product management development into multiple digital channels fo our Wealth Management Investments and Share Trading platform. Work with key stakeholders (sales trading, investment operations, marketing and client value propositions) to develop the investment products and services into Nedbank's secure digital channels. Is responsible for setting, prioritizing, and evaluating the subsequent development work that is to be delivered by a dedicated digital squad. Develop impeccable gold standard features and functionality by using client led design. Investment and share trading experience and agil product delivery skills are essential.

Job Responsibilities

• Manage the scope and move through iterations

• Assist the Scrum Master to organise Sprint Review Meetings.

• Take lead of scrum teams as the Product Owner

• Provide guidance in mitigating impediments impacting the completion of Release/Sprint Goals

• Develop and maintain, prioritized and manage backlog of user stories for implementation

• Write user stories

• Create and maintain the Product Backlog according to business value or ROI

• Prioritize the features in the Backlog before Sprint and set Sprint goals

• Plan and prioritize product feature backlog and development for the product

• Provide backlog management, iteration planning, and elaboration of the user stories

• Develop appropriately detailed specifications for product features so that it is clearly understood by the development teams

• Act as an ambassador for the product internally and externally, and as the primary technical contact for queries related to the product

• Develop product pricing and positioning strategies

• Lead the planning product release plans and set expectation for delivery of new functionalities

• Build and follow a roadmap

• Provide insights into the user test cases and arrange product testing groups

• Define feature acceptance criteria and test cases

• Manage the user acceptance testing process

• Track progress in a running system, proven to work by passing repeatable tests.

• Drive product launch

• Build and maintain product awareness on all levels among product teams

• Incorporate feature requests into product roadmap

• Develop user stories and define acceptance criteria

• Plan releases and upgrades

• Review solution design plans

• Define product vision, road-map and growth opportunities

• Declare the business priority of every user story

• Substitute functionality and to change priorities

• Manage the development teams to deliver innovative solutions with an appropriate sense of urgency

• Follow progress of work and address production issues during sprints

• Ensure the team focus on behaviour and outcomes that drive customer value

• Communicate the Business Requirements to the team

• Work with key stakeholders across the company to ensure successful product releases

• Ensure understanding of the customer experience

• Analyse preferences and requests of end users

• Refine the agile methodology based on results and client feedback

• Communicate, negotiate, and resolve conflicting interests between key stakeholders.

• Represent customer needs and priorities to the team

• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy

• Facilitate demos and customer feedback sessions

• Conduct Sprint planning and resource estimation

• Prioritize processes and activities

• Participate in the promotion plan development.

• Provide vision and direction to the Agile development team and stakeholders throughout the project and create requirements

• Coordinate with other Agile team leaders

• Provide status updates to business leadership

• Research and analyse market, the users, and the roadmap for the product

• Follow competitors and the industry and keep track of industry trends

• Support the achievement of the  business strategy, objectives and values

• Stay abreast of developments in field of expertise 

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities

• Seek opportunities to improve business processes, models and systems though agile thinking.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Product Owner Training/Course (Formal or Informal)

Bachelor's Degree - preferably commerce

Agile Software Development

Type of Exposure

• Maintained Productive Working Relationships

• Managed work deliverables

• Managed work processes

• Collaborating and networking with stakeholders

• Developing multiple creative solutions in terms of a Great Place to work

• Facilitate Working with a group to identify alternative solutions to a problem

• Networking and building business relationships

• Relationship and interpersonal skills in working with IT vendors across the entire contract life cycle.

• Working on large; complex; multi-disciplinary projects

• IT Practices and Industry Knowledge

Minimum Experience Level

• 4 years product and Agile experience

Technical / Professional Knowledge

• Awareness of the Software Development Life Cycle (SDLC)

• Knowledge of specific technology

• Business Acumen

• Company/Division/Cluster/Business Unit specific business knowledge

• Internal Business Products and Processes

• Business analysis

• User stories

• Multiple IT products

• Product design

• Specific IT products knowledge

Behavioural Competencies

• Driving Innovation

• Customer Focus

• Operational Decision Making

• Strategic Planning

• Building Customer Relationships

• Driving for results