Entreprise Customer Success Manager at Superside

What You'll Do

• Manage the post-sales relationship of 20 to 40 of Superside’s subscription customers, which includes onboarding, product training, user adoption, quarterly business reviews and renewal/expansion efforts. 
• Grow relationships with customers to drive adoption and develop loyal promoters
• Guide customers with proactive solutions that will help them increase the value of their Superside subscription. 
• Manage and keep track of account health of all your accounts and act upon any potential churn risks such as drop in usage, negative feedback or relevant organizational/market changes. 
• Collaborate closely with Superside creative project delivery team to ensure we provide the best customer experience possible.
• Identify areas for growth within existing accounts and drive adoption and expansion initiatives. 

What You'll Need
Bachelor Degree or higher within Creative, Communication, or similar / Bachelor in Business or Marketing
3+ years of related client-facing experience, preferably from a Creative/Ad Agency and/or SaaS environment (Customer Success, Post-Sales, Design Operations, Consulting, Business Development, Business Unit Manager/Director, Account Manager/Director etc.)
Excellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groups
Ability to find relevant client stakeholders, “open doors” and get face time
Strong customer relationship building skills, with ability to manage expectations and build trust
Experience engaging with end-users, evangelizing a solution and drive adoption across multiple stakeholder groups
Ability to quickly learn relevant design production/operations/process concepts and consult customers on these
Bias for action, appreciation for data driven processes, hard-working, proactive, client centric and execution driven mindset

Why Join Us

• Global community with people across 50+ countries
• Flexibility of working from anywhere in the world with leading global brands
• Broad exposure to activities across the business
• Flat structure with regular interaction with company founders
• Ability effect change and implement new ideas and processes
• Highly competitive salary
• Paid vacation and training
• A trusting, ego-free and truth-seeking environment
• Pioneering the future of work with a fair, friendly and supportive community
• High-energy, high-pace, and high-performance environment
• Disrupting a massive global industry with a huge market opportunity