Estate Manager at Faircape Group

• We are currently seeking a skilled and service-driven Estate Manager to oversee operations at both Heritage Manor and Bridgewater Manor — two of our premier lifestyle villages located in Somerset West.
• These secure, vibrant communities offer high-end residential  homes, beautifully maintained gardens, and access to top-tier facilities, including a Clubhouse Healthcare centre, coffee shop, heated pool, gym, and social spaces.
• In this role, you’ll be responsible for managing all estate services — including maintenance, security, waste management, and associated staff coordination — while ensuring exceptional service delivery, safety, and compliance.
• If you're ready to take ownership of a key leadership role within a trusted organisation known for excellence in retirement and healthcare living — we invite you to apply.

What We Offer:

At Faircape, we value our employees and offer a range of benefits, including:

• A collaborative and supportive environment where you’ll work alongside experts who share your passion for making a meaningful impact.
• Additional leave rewards for long-term commitment.
• Recognition for your dedication through quarterly performance bonuses.
• Exclusive discounts on high-speed internet, ensuring you stay connected.

Responsibilities:

• Identify and manage estate maintenance needs and project priorities
• Promote a professional, high-service culture among staff and contractors
• Coordinate and manage essential services including maintenance, plant assets, security, waste disposal, and recycling
• Respond proactively to resident maintenance requests
• Oversee and authorise maintenance requisitions for the Body Corporate and Healthcare Centres, and track delivery
• Facilitate communication between management and contractors
• Supervise on-site contractors and operational staff
• Monitor and manage external service providers against agreed SLAs, addressing service or staffing issues
• Monitor attendance, leave, and ensure adequate task coverage
• Work with HR on recruitment and payroll coordination
• Train, support, and guide staff development
• Prepare reports and recommendations for the Village Manager and facilities Director 
• Ensure compliance with company policies and procedures
• Maintain clear communication with residents, staff, and visitors
• Foster strong relationships with all stakeholders
• Lead and manage change with minimal disruption
• Conduct regular audits and promptly address non-compliance of plant and facilities.
• Address Health & Safety risks through proactive inspections and mitigation
• Prioritise safety of residents and staff, including emergency response
• Manage security contractors and maintain the Estate’s Security Operating Plan

Qualifications:

• Tertiary Qualification in Facilities Management, Property Management, Operations Management, or a related field – Advantageous
• Health & Safety Certification (e.g. First Aid, Fire Safety, OHS training) – Advantageous

 Experience and Knowledge:

• Proven experience within a similar role
• Experience in management of systems and procedures also the implementation and development thereof. 
• Solid experience in a management and leadership position, management of service providers 
• Experience in managing budgets 
• Knowledge of health and safety
• Experience in maintenance and basic building knowledge

Skills and Attributes

• Strong Leadership Skills: Confident in managing teams, leading by example, and inspiring service excellence.
• Excellent Communication: Clear, professional verbal and written communication 
• Facilities & Project Management Expertise:  Ability to oversee maintenance, infrastructure upgrades, service coordination, and contractor performance.
• Service-Driven Mindset: Committed to delivering outstanding service to residents and ensuring high-quality living standards.
• Problem-Solving & Decision-Making:  Able to think on your feet, handle emergencies, resolve conflicts, and make sound operational decisions.
• Organisational & Time Management:  Skilled at prioritising multiple tasks and projects, meeting deadlines, and managing operational schedules.
• Strong Administrative Abilities: Capable of managing requisitions, preparing reports, maintaining records, and handling contractor documentation.
• Adaptability & Resilience:  Able to manage change effectively, remain calm under pressure, and adapt to evolving estate needs.
• Professionalism & Integrity: Maintains confidentiality, acts ethically, and represents the organisation with professionalism.