Executive Head: SME and Digital Channels at Vodacom

Role Purpose

• Lead, direct, co-ordinate and manage the end to end SME Ecosystem for Vodacom with a focus on SME as a customer, merchant and supplier. Lead and Champion the SME Strategy for Vodacom Business. Lead and direct all aspects of all SME product strategies incorportaing GTM strategies. Develop and customise and innovate products tailored for the SME market incorporating all segments / disciplines across Vodacom (eg, Financial Services, Cloud, Fixed and Mobile). Establishining strong working relationships with distribution channels for SME products roll out. Responsible for defining both long-range and short term strategic plans and tactics to drive revenue exponential SME growth. 

Your responsibilities will include

• Primary ownership of SME segment, product strategy and distribution across all digital channels. Strong working relationship with indirect distribution channel for SME product roll out.
• Identify, implement and manage appropriate SME product stacks to drive revenue growth and market penetration. Develop KPIs and analytics to support pricing and P&L growth
• Refine SME product portfolio strategy based on deep dive into desired market segments and maximized customer experience
• Lead SME Customer Journey roadmap development, prioritization, KPIs and execution. Engage key partners in COPS, TES, IT, Commercial and CBU to ensure alignment in vision and implementation for all SME customers.
• Drive/Lead all “digital plus human” customer journey work for SME clients developing and coordinating digital initiatives, fostering close communication with the digital team, technology and COPS.
• Drive the development, implementation and maintenance of an innovative and modern SME digital platform that supports sales and marketing teams on promotions, product launches, special offers, customer acquisition, retention, conversion, and overall content.
• Performing through People: Supports and enables the team to succeed through contextual use of appropriate leadership styles.
   

The ideal candidate for this role will have:

• B Degree/Equivalent required 
• Postgraduate qualifications/MBA advantageous 
• Minimum 8-10 years of experience in a B2B sales environment. 
• Relevant experience in delivering digital/e-commerce related projects (B2C, B2B or B2B2C)
• At least 2 years of Go To Market experience.
• Product and business development experience required.
• Indirect channel experience 

Closing date for applications: 4 June 2021

• The base location for this role is Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.