F&B Attendant - Room Service at Belmond Mount Nelson Hotel

Description
Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience.

This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for an In Room Dining waiter to join the Food & Beverage team.

• To be fully aware of all services and facilities offered by the Hotel.
• Staying up to date with the food and beverage offerings on the menu.
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
• Greet and escort customers to their tables.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies). To take guest orders and ensure proper execution.
• Setting up and replenishing of napkins, toothpicks, ashtrays, and other counter items when necessary.
• Prepare tables by setting up linens, silverware, glasses, condiments, cushions and any other items required for set up.
• Inform customers about the day’s specials and offer menu recommendations upon request.
• Ensure adherence to service and clearance procedures at all times.
• Assist in keeping the outlet clean by wiping down surfaces, sweeping and mopping, removing dirty glassware and dishes, scrubbing coolers and storage areas, and emptying the trash bins.
• Complete all daily duties as set out in departmental duties and procedures.
• Ensure that the dining and or bar area, waitron stations, back of house preparation areas and all equipment such as tables, chairs, linen, crockery, cutlery, glassware, buffet equipment and utensils etc. are cleaned and polished at all times.
• Provide excellent customer service to guests at all times and ensure guest complaints are addressed or reported in a timely manner.
• Ensure that guest preferences and feedback is communicated to Management to enhance the guest experience.
• Perform all food & beverage activities, which includes but is not limited to providing room service, bar duties, special set-ups and other related activities.
• Assist with inventory management or stock count when required.
• Handling cash, credit, and debit card transactions, ensuring charges are accurate, and balancing the cash register.
• Assist with the set up and break down of tables and other venue set up requirements at special functions and events, as well as working at the special functions and events, as and when required.
• Taking inventory and ordering supplies (with the approval of the Outlet Manager) to ensure the outlet and table supplies are well-stocked.
• Assist with the preparation of beverages (which includes hot and cold beverages) as and when required.
• Up-sell additional products when appropriate.
• Constantly check crockery and kitchenware for cleanliness and presentation and report any problems.
• Assist with other duties as and when required by management.

Requirements

• Hospitality qualification advantageous.
• 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment.
• Previous experience working with mini bar replenshiments and In room dining
• Excellent communication skills.
• Exceptional customer service orientation.
• The ability to work in high pressure situations.
• Knowledge of silverware – advantageous.
• Good knowledge and understanding of food and wine.

Benefits

• Pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events