F&B Service Expert (Waiter) - The Westin Cape Town, Convention Square at Marriott International

Required Experience & Qualifications

• 2 years’ relevant experience in a similar position within a 5-star hotel environment
• Professional and pleasant disposition
• People centric with a strong focus on the Guest Experience Team orientated.
• Well-groomed appearance as per company standards at all times 
• Friendly Disposition
• Good communication and interpersonal skills with staff and guests
• Familiar with Cape Town surrounding Area.
• Ability to work within a pressurized environment.
• Attention to detail pertaining to area responsibility.
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements.

Key Responsibilities

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Present physical and accurate check to guest and process payment.
• Thank guests with genuine appreciation and provide a fond farewell.
• Maintain cleanliness and condition of work areas, tables, and other tools, following all set-up guidelines.
• Assist other employees to ensure proper coverage and prompt guest service.
• Ability to stand and walk for an extended period of time while accommodating guests effectively and politely.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Record transaction in MICROS system at time of order.