Facilities Technician at JLL

What the job involves

• Work with the onsite facilities team to ensure planned preventative and reactive tasks are completed. 
• Organize site PPM and coordinate vendor visits and verification of performed works.
• Track daily client and JLL ticketing system and keep updated.
• Follow-up and track remedial works.
• Work with the internal Task system to keep track of all requested Facilities work and close out actions according to SLAs. 
• Seek to continuously improve processes, systems and overall client satisfaction. 
• Obtain quotes for repairs that are done by external companies and update them in the finance tracker.
• Track all intervention and paperwork. This is to be done both electronically and physically. 
• Provide weekly and monthly reports.
• Quality and sense check all vendors are compliant and documentation is logged accordingly.
• Daily check of the BMS of the office.
• Daily site inspections of the office 
• Resolve facilities-related problems with conference rooms, interior furnishings, fixtures and equipment.
• Perform fabric related repairs including handyman repairs, building of items required within the office, painting works.
• Carry out quality audits office including furniture and equipment on a regular basis, logging all issues and ensuring actions are completed on time. 
• Provide support for meetings and conference room repairs, bathroom repairs, MK and restaurant repairs.
• Act collaboratively to solve problems and resolve spontaneous and unique situations with • professionalism and service orientation. 
• Ensure completion of daily checks and delivery of committed services and overall client satisfaction, demonstrate responsiveness and creativity in finding solutions for service delivery. 
• Ensure appropriate follow up with customers and vendors.
• Provides support for the wider facilities and events team in terms of updating tasks/supporting vendors, event setup.
• Work as part overall FM team on facilities related tasks including first line fix, post room support, events support, replacement of light bulbs and manual handling. 
• Regularly work with external contractors, e.g., M&E contractor, cleaning, AV, fit out contractors… 
• Support wider events team in terms of set ups/screens/props etc 
• Ad hoc duties from time to time to support the rest of the facilities team. 

Skills & Experience

• Experience in a hands-on role working within an events or facilities environment. 
• Technical qualification or trade essential, manual handling training essential. 
• Outstanding customer service skills and orientation 
• Ability to maintain professionalism at all times under stressful situations. 
• Ability to multitask and work without direct supervision. 
• Proficient in MS Office and possess excellent written and verbal communication and people skills.
• English proficiency 
• Previous experience of working in a fast-paced, multi-national environment 
• Green thinking mentality.
• Proactive and hands on mentality