FIT Reservationist - Pullman Cape Town at Accor Hotel

Job Description

• Having knowledge of entire Reservation Procedure according to brand standards.
• Responsible for Hotel Reservations.
• Handling of correspondences via e-mail, telephone, and external platforms.
• Maintain an accurate and structured filing system for all emails.
• Maintain an accurate and structured filing system for all printed reservations and correspondence.
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for attending staff training.
• Responsible for implementation of company policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liaise with Sales Department in regards to occupancy and Rates Reservation's Analysis.
• Identify Top Producing Accounts and ensures proper recognition in conjunction with the Sales Department.
• Responsible for various Production reports and supply to each department concerned.
• Ensure that correct Telephone Manner and general performance is adhered too.
• Ensure special handling of repeats guest and very VIP guest.
• Review room blocking for Long Stay, Suites and special group request.
• Co-ordinating and running of Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention of the General Manager when the hotel availability status has changed and prepare for necessary action.
• Ensure that you follow the work schedule as set out by your direct supervisor/manager.
• Responsible for maintaining a neat and orderly workspace at all times.
• Other duties as assigned

Qualifications

• Grade:12
• A Qualification in Hospitality Management will be of an advantage.