Fresh Roles at Accor Hotel

Job Description

Bar Manager

Passionate about guest interaction, food and beverage? Bar Manager, you will deliver unforgettable Food & Beverage experiences for our guests.

What you will be doing:

• Works in close cooperation with all other staff assigned to the outlet, as well as Kitchen Stewarding and Cashiers.
• Works as per the outlets duty schedule and shifts.
• Observes and corrects pouring practice of all bar staff to avoid excess wastage.
• Ensures that orders are only issued against written / printed receipts.
• Ensures own appearance (condition of uniforms) and grooming of all bar staff is impeccable.
• Welcome arriving guest and ensures prompt service.
• Extend prompt services to all guests.
• Ensures the well-being of all guests by maintaining a close professional, friendly, yet discrete relationship.
• Maintains cleanliness and best possible maintenance of the bar counter and all related areas.
• Handles guest complaints directly or refers them to the assistant Manager or the Bar Manager.
• Attends all meetings or briefings to maintain an open communication within the team.
• Knows the bar menu and price structure by heart and can recommend when a guest asks for assistance.
• Flexible to work in other areas when required by the immediate Supervisor.
• Aware of basic cashier work and handles payments promptly and efficiently.
• Familiar with the company’s internal policies and safety procedures.
• To have a complete understanding of and to adhere to Swissotel Al Murooj policy relating to Fire, Hygiene, Health and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.

Qualifications

• Guest focused personality is essential
• Strong interpersonal and problem solving abilities
• Minimum 1-2 years' experience in a similar role
• Fluency in English; additional languages are a plus

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What you will be doing: 

• Responsible for the floral decoration throughout the hotel and for attending the flower shop to makes sure it is an unparalleled guest experience and creates memorable guest satisfaction
• Provide a consistent floral product that meets the hotel’s presentation standards, for guest rooms, public areas, restaurants, function rooms and special occasions.
• Inspect all products and arrangements daily to make sure they are of the utmost quality and highest standards on display.
• Contribute ideas for floral decoration and themes.

Qualifications

Your experience and skills include:

• Excellent Communication skills
• 2 years experience in the floral industry is mandatory
• Ability for flower arranging , specializing in indoor and outdoor plant decorating  

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Job Description

Reporting to the Cluster General Manager, the position is primarily responsible for achieving the optimal mix of rooms and conference sales revenues to achieve budget RevPAR targets. This will be done through effective pricing strategies, implementation of achievable revenue plans and production of historical data.

• Maximize Revenue Incomes for Individual, Group and Conference business
• Implement weekly RevPro meetings with a directive on Revenue Strategies.  Discuss Sales Strategies with Sales and Marketing Manager and General Managers
• Maintain and manage all Reservation Channels, ensuring RIL rate integrity policies
• Analyse Market Conditions and Trends
• Analyse Business Opportunities
• Develop, execution and review an optimal revenue strategy
• Provide Education and training to Front Office, Reservation, and Sales
• Active role in Forecast and Budget creation and Sales and Marketing Plan
• Creation of a team-working environment promoting morale and commitment, pride, and performance in the reservations department and the hotel
• Ensures all directions are followed at the request of Senior Management
• To manage the room inventory to maximize yield per available room
• To educate team members on local, regional, and corporate programs
• To analyse the impact of promotional programs
• Update and maintain all 3rd party websites on a daily basis
• Update and maintenance of GDS – TARS & Hotel Distribution
• Set daily selling hurdle and market rate to maximize yield
• Implement an upselling program
• Maintain communication of any changes to Senior management
• Effective communication on the hotel level and with the Regional Director of Revenue
• Create and Communicate overbooking policy and adjust according to market mix, daily movements, historical wash, and lead times
• Competition analysis for all main reservation channels
• Recording turn-aways in PMS
• Update daily Pickup report
• Review of no-shows with Sales and Marketing and decision about charging fees
• Controlling all reservation movements for standard coding with direct feedback and monthly training on mistakes
• Ensure correct market segmentation of gained business

Qualifications

Success in the role will be determined through evaluation by demonstrating the following minimum qualifications:

• Minimum 5 years’ experience in Revenue Management at a Hotel is preferable
• Strong business acumen and ability to identify and capitalize on business opportunities
• Multi-property management is a plus
• Excellent leadership, motivation, and communication skills.
• Strong computer skills and number oriented
• Written and spoken professional business English language
• Good presentation skills
• Advanced Microsoft Excel and prior experience with revenue systems are required
• Demonstrate the ability to forecast sales and trends in the market
• Ability to work in a stressful environment and good analytical approach to problem-solving
• Proven ability to build and maintain good relationships
• Communicate thoughts, actions, and opportunities clearly with assertive skills

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Position Overview

The Sales Executive is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotels existing Corporate and MICE accounts. All duties that are carried out should be in accordance with Accor Hotels Standards and legal requirements.

Main responsibilities

Duties

• Account manage an allocated portfolio undertaking complete account management responsibilities for maintaining, servicing & developing the accounts, growing revenue and tracking production.
• To increase the volume of transient corporate business levels, Business group and MICE as set down, by targeting new business from existing and/or potential clients.
• To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date all times.
• To meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager
• To work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
• To re-negotiate and re contract all annual corporate accounts.
• To recommend membership of relevant industry associations, sales trips and tradeshows that will benefit  the hotel in terms of achieving budget as set down.
• Attend and assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities.
• Update & maintain sales contact lists and account information in Anais
• Maintain awareness of the hotels key competitors, of their client interaction, their key account base and corresponding rates and any property developments.
• To achieve a number of KPI’s relating to appointments, client interaction & account development.
• To achieve new business targets and manage an agreed portfolio of existing accounts in order to retain and develop the business.
• Attend and assist with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities.
• Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarisation trips and any other related client interaction.
• Update and maintain sales contact lists and account information in Anais or other systems as directed.
• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date ADP.
• Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
• Maintain awareness of the hotels key competitors’ financial performance, of their client interaction, their key account base and corresponding rates and any property developments.
• To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required
• Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
• To carry out any other reasonable duties that may be required/attend & assist with in-house marketing activities.

Talent & Culture Responsibilities

Assist the Sales Management Team in the following:

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards.  Use Department Procedure Manuals as a base for all service procedures training.
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
• Effectively use the guest feedback to improve product and service delivery.
• Openly communicate with staff ensuring

Health & Safety

• Notify you Manager of any reason you may not be capable of performing your tasks safely.
• Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Attend and actively participate in all WH&S training required of you by the Hotel.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.  Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
• Be fully conversant with departmental fire and evacuation procedures.

Systems & Procedures

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
• Complete all duties, and ensure a concise hand over.

Customer Relations

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. 
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Qualifications

• Bachelor Degree in Business, Marketing, Communications or equivalent
• At least 3 years of progressive hotel sales experience required for premium brands within the hospitality industry with successful track record in either hotel or resort sales
• Proven ability to build and maintain good relationships with all guests and Clients.
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred
• Familiarity with virtual tools for the purpose of sales & customer engagement.
• Excellent communication and negotiation skills.
• Strong interpersonal and problem solving abilities.
• Enthusiastic, stress resistant and professional communicative skills
• Excellent command of English, other languages would be an added advantage

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Job Description

• Having knowledge of entire Reservation Procedure according to brand standards.
• Responsible for Hotel Reservations.
• Handling of correspondences via e-mail, telephone, and external platforms.
• Maintain an accurate and structured filing system for all emails.
• Maintain an accurate and structured filing system for all printed reservations and correspondence.
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for attending staff training.
• Responsible for implementation of company policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liaise with Sales Department in regards to occupancy and Rates Reservation's Analysis.
• Identify Top Producing Accounts and ensures proper recognition in conjunction with the Sales Department.
• Responsible for various Production reports and supply to each department concerned.
• Ensure that correct Telephone Manner and general performance is adhered too.
• Ensure special handling of repeats guest and very VIP guest.
• Review room blocking for Long Stay, Suites and special group request.
• Co-ordinating and running of Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention of the General Manager when the hotel availability status has changed and prepare for necessary action.
• Ensure that you follow the work schedule as set out by your direct supervisor/manager.
• Responsible for maintaining a neat and orderly workspace at all times.
• Other duties as assigned

Qualifications

• Grade:12
• A Qualification in Hospitality Management will be of an advantage. 

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Job Description

TASKS, DUTIES AND RESPONSIBILITIES

MAINTAINING THE STOREROOM

• Maintains proper storage of all goods in their pre-designated areas
• Keeps storerooms organised and clean for proper storage
• Maintains cleanliness of storerooms daily
• Unpacks all goods for proper distribution
• Stocks departmental stocks when order is issued and approved by authorised individual

SECURITY, HEALTH AND SAFETY

• Liaises with Security in investigation of thefts, and irregularities
• Inspects all store rooms, fridges and freezers on a regular basis, and reports irregularities to Controller
• Reports all potential and real hazards appropriately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Lifts heavy goods in a safe manner, and utilises lifting equipment
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and notifies the Controller
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language