Forensic Investigator at Hollard Insurance

Job Purpose:

• The Operations-Fcrm Specialist Investigations delivers Financial Crime Risk Management services across the FCRM value-chain, including prevention, detection and remediation underpinned by an effective governance model, with a specialised focus on investigations.

Key Responsibilities:

The key outputs required for the core function of financial crime investigation: 

• To provide an effective and efficient financial crime investigation service with continuous communication within the agreed financial crime investigation plan; 
• To support the development, documentation and implementation of the investigation methodology and to adhere to the approved methodology during the investigation process; 
• Accurate identification and classification of the financial crime risk types in terms of the approved typology; 
• Effective engagement with internal and external stakeholders in respect of investigations carried out within the agreed turnaround times; 
• To ensure accurate and timeous capturing of information on the Case Management System with the aim of extraction of meaningful Management Information (MI); 
• To provide timeous feedback to business in terms of progress of investigations and to provide concise reports to business.; 
• Identify and clearly define issues, root causes, effective recommendations / solutions to improved internal controls / business processes and ensure business agreement to maintain a green control environment; 
• Engage with the relevant internal and external stakeholders for post investigation requirements including criminal action, disciplinary action, and PRECCA reporting to testify on findings, when required. Engage with the Insurance Crime Bureau  
• To effectively administer case files and prioritize tasks accordingly; 
• Engage with the relevant Ops/Fcrm team members to execute on recommendation of tasks across the FCRM value chain; and 
• To perform related tasks within Operations-Fcrm as per the request of the Senior Manager and / or the Manager Investigations. 

Prevention: 

• Financial crime risk awareness and training. 
• Marketing and communications required for the FCRM function. 
• Fraud vulnerability assessments, Combined Assurance Reviews and Financial Crime Risk Assessments. 

Detection: 

• Forensic Data Analysis (FDA) and cyber-crime support. 

Remediation: 

• Monitor and track recommended remedial actions, recoveries, disciplinary actions, regulatory actions and criminal actions. 

Governance: 

• Support the design, review and maintain Financial Crime Risk related policies, processes and methodologies. 

Required Knowledge and Experience    

• Five (5) years Financial Crime Risk Management OR Commercial crime investigation experience; atleast (Three) 3 years’ experience investigating Claims within the Life insurance industry.  
• Have a successful track record of investigations and convictions within the Claims environment.  
• Experience / knowledge of Long Term / Life Insurance financial crime environment within KZN and Eastern Cape; and must have extensive knowledge of the funeral/life industry, its regulations as well traditional customs.  
• Consulting experiences an advantage. 

Educational Requirements    

• Business / Risk Management / Forensics / Audit Degree and / or equivalent tertiary qualification, relevant for this position. 
• Certified Fraud Examiner (CFE) or Forensic Practitioner (ICFP) an advantage.

Deadline:27th May,2026