Front Office Administrator - The Westin Cape Town, Convention Square, Cape Town at Marriott International

Required Experience & Qualifications

• Relevant Hospitality qualification or equivalent 
• Minimum 2 – 3 years’ experience working in hotel and/ or similar position. 
• Front Desk experience required as will assist in all areas of Front Office
• Shifts work.
• Systems Required – OPERA, MGS and GXP, Internet, MS Word/Office, Microsoft excel and Outlook.
• Professional disposition
• Ability to work within a pressurized environment
• Proactive, self-motivated Individual with good professional work ethic.
• Good interpersonal skills and communication, guest centric  
• Excellent communication and interpersonal skills.
• Excellent telephone and email etiquette
• Strong planning and organizing skills
• Good conflict resolution and problem solving skills 
• Attention to detail and strong administrative skills 
• Results and deadline driven 
• Ability to work methodical and systematic 
• Ability to use Initiative and be proactive 
• Ability to work without supervision and within a team
• Extensive working knowledge in MS Office in all MS office applications e.g. Word, Excel, Outlook
• Diligence, attention to detail and proactive with the ability to use initiative and work unsupervised is essential.
• Ability to converse and speak the English language in a professional manner.
• Strong verbal and writing skills 
• Good understanding of the Front Office operational environment

Key Responsibilities

• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues. 
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. 
• Process all payment types such as room charges, cash, checks, debit, or credit. 
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. 
• Process all check-outs including resolving any late and disputed charges. 
• Answer, record, and process all guest calls, messages, requests, questions, or concerns. 
• Coordinate with Housekeeping to track readiness of rooms for check-in. 
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 
• Cash guests' personal checks and traveler's checks.
• Review shift logs/daily memo books and document pertinent information in logbooks. 
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
• Assist management in training, motivating, and coaching employees; serve as a role model.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. 
• Anticipate and address guests’ service needs. 
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others. 
• Ensure adherence to quality expectations and standards. 
• Stand, sit, or walk for an extended period of time. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
• Perform other reasonable job duties as requested by Supervisors.