Front Office Manager, , CPT - Northern Suburbs at The Capital Hotels, Apartments & Resorts

Description
The Front Office Manager will take full and sole responsibility for the supervision and control of all guest services, Reservations, Guest Relations and administration of the Front Office Department.

Requirements

• Matric essential
• Hospitality Management Qualification essential
• 2 - 3 Years Front Office management experience essential
• 5+ Year Front Office experience
• Experience with an HMS system (Protel advantageous)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Leadership skills and ability to delegate effectively
• Effective communication with members of staff as well as guests of the hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Ability to work shifts