Gaming Technician - Wild Coast at Sun International

Job Purpose

Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.

Education

• N5 National Electronic Certificate (light current) with relevant experience or
• S2 or National Electronic Diploma (light current) or Equivalent qualification

Experience

• 2-4 Years experience in a customer facing role.
• Experience in the gaming industry is preferred.

Certifications/Accreditation/Registration/Licenses

• Meet all requirements for a gaming license and FICA.

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.
• Physically able to work and stand for long periods.
• Physically able to move machines.

Skills and Knowledge

• Analytical Skills
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking (attention to detail)
• Following Instructions
• Emotional resilience
• Presentable
• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient computer skills

Planning

• Planning is generally on a daily to weekly basis within regular activity cycles.
• Work within set policy, procedures, system parameters and internal controls.
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Decision Making

• Interprets customer requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Problem Solving

• Takes ownership of customer requests and requirements.
• Always follows laid-down policies and procedures.
• Operates within rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and applicable constraints.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Key Performance Areas

Gaming Product

• Refer to the work output task register for detailed tasks.
• Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video.
• Record and prioritise all job cards.
• Move and place EGMs.
• Configure gaming equipment.
• Knowledge sharing on gaming products.
• Writing technical manuals as per operational requirements.

Gaming Technical Standards

• Clean-up move location.
• Keep workshop tidy and safe.
• Clean, store and secure equipment.

Customer Service

• Investigate and resolve customer disputes.
• Provides accurate guest information including promotional information.
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times.
• Guest Interaction and Service.
• Contact suppliers for technical support where relevant.