Grade A Shift Manager - Security at CBRE Excellerate

About the role

• The Grade A Shift Manager will be responsible for ensuring the effective and efficient security operations of the site. The role focuses on managing security personnel, maintaining operational standards, ensuring compliance with security regulations, and supporting the delivery of high-quality security services.
• The incumbent will work closely with the Contracts Manager and Key Accounts Manager and site management to ensure that security operations meet both client expectations and company standards.

Reporting to: Contracts Manager and Key Accounts Manager

What you will bring:

• Strong experience within the security operations environment
• Proven ability to lead and manage security teams
• Excellent incident investigation and reporting skills
• Strong administrative and operational coordination abilities
• Ability to maintain high service standards and client satisfaction
• Strong communication, problem-solving and decision-making skills

Inherent requirements for the position (non-negotiable)

• PSIRA Grade A Registration
• Matric / Grade 12 Certificate
• 3 – 5 years’ experience in the security industry
• 3 – 5 years’ supervisory experience
• Estate security experience (3 – 5 years)
• Valid Driver’s License (Code 08) and own reliable transport
• Solid computer literacy
• Firearm competency
• Knowledge of security industry regulations and operational requirements
• First Aid, Fire Fighting and Health & Safety Representative training

Additional demonstrable requirements:

• Experience managing security teams within residential estates
• Ability to conduct risk assessments and security audits
• Experience with incident investigations and report writing
• Snake handling experience
• Code 10 driver’s license with PDP (advantageous)

What you will be doing

• Enforce the Company Disciplinary Code of Conduct
• Manage the day-to-day operations of site security personnel
• Ensure efficient rostering and deployment of security staff
• Assist with training and development of security personnel
• Provide site-specific security recommendations to senior management
• Conduct on-site investigations and submit detailed reports
• Handle and resolve staff and client complaints
• Provide administrative and operational support
• Manage HR-related matters and disciplinary processes
• Monitor leave management and operational efficiencies
• Conduct random fence inspections and security patrol checks
• Perform risk analysis surveys
• Conduct equipment and operational audits

Competencies

• Excellent people management skills
• Strong leadership and supervisory capability
• Excellent problem-solving and decision-making skills
• Strong report writing and administrative skills
• Excellent verbal and written communication skills
• Strong commitment to service excellence and client satisfaction

Closing Date 13 March 2026