Group and Events Billing Co-Ordinator, Sun City at Sun International

Main purpose of the job:

The Groups & Events Billing Co-Ordinator will be responsible to be the client’s contact for the successful co-ordination and reconciliation of billing for all conferencing and events across the business unit property with the objectives of supporting the team in creating great customer experiences for all groups and events customers and contributing to building the reputation of the business unit’s brand as the conferencing venue of choice.

Education and experience:

• Grade 12
• 2-year Diploma in Events Management is preferred
• Strong Numerical Skills and Financial Literacy
• Proficient Computer Skills (MS Office / Opera)
• 1 – 2 years’ experience in a events environment

Core and personal behavioral competencies:

• The ability to think and apply business acumen and sound common sense in the implementation of procedures, standards and precedents.
• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently and is orientated towards solving customer queries

Key Performance Areas

Co-ordinated Groups and Events

• Obtain billing instructions for the event from the function sheets, and track expenses
• Meet with clients on-site on a daily basis to check whether charges have been billed correctly on the account
• Conduct a reconciliation between what the client requested and what they received. Where discrepancies exist these should be resolved immediately or escalated as required
• At the end of the function and before the client leaves the property the account must be accurate and signed off by the customer
• Hand over the recon to debtors for further resolution
• Keep records of all amendments from a company perspective to assist in resolving any future queries
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required

Delivered Customer Experiences

• Connect with all guests by greeting them warmly and with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Understand guest requirements
• Be able to answer guests’ questions on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Communicate and source information from the relevant departments with regards customers special requests
• Build effective internal and external relationships to ensure synergy of guest experience

Closing Date: 10th, May 2022