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  • Posted: May 3, 2022
    Deadline: Not specified
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    The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts....
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    Human Resources Officer, Sun City

    Main purpose of the job:

    The HR Officer will be responsible for providing transactional HR administration and general administrative support to members of the HR Team across the employee lifecycle, to ensure seamless and consistent delivery of the departments’ services to line management and employees in line with company procedures and compliance standards

    Education and experience:

    • Grade 12
    • Studying towards a 3-Year Degree/ Diploma in HR is preferred.
    • A minimum of 2 years’ experience in an administrative function.
    • Exposure in the areas of human resources management will be an advantage
    • Working knowledge of the Oracle PeopleSoft is preferred

    Core and personal behavioral competencies:

    • HR process knowledge
    • Labour Legislation & Conditions of Employment
    • Communication skills – written and verbal
    • Computer Literacy (MS Office / Peoplesoft)
    • IFS (Purchase requisitions)

    Key Performance Areas

    HR Administration

    • Be the first point of contact for all transactional HR-related queries
    • Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; and tracking leave
    • Administer HR-related documentation, such as contracts of employment, throughout the employee life cycle
    • Update the HR database / system and ensure all data is accurate and complies with audit requirements
    • Identify, classify, maintain and protect HR related files, documentation and sensitive information consistent with record handling and audit requirements.
    • Prepare relevant paperwork for payroll around staff movements and conditions of employment
    • Monitors unemployment claims by reviewing claims; substantiating documentation.
    • Documents human resources actions by completing forms, reports, logs, and records.
    • Updates job knowledge by participating in educational opportunities; reading professional publications.
    • Coordinate all admin as it relates to discipline and grievance procedures in the organisation and ensure proper record keeping as required by legislation
    • Order and maintain consumable stock levels in line with anticipated demand
    • Coordinating the flow of departmental paper and electronic documents to the appropriate parties (obtaining from Business units passing on to payroll, files, etc.)
    • Prepare basic reports such leave liability

    Transactional HR Support

    • Troubleshooting and resolving HR transaction processes and related data issues with HR and assigned clients. This will include collaborating with HR Consultants, Learning & Development, Recruitment and Payroll
    • Type correspondence proficiently including letters, faxes, etc.
    • Handle calls, queries and requests received by the HR office on a daily basis and escalate relevant issues in all areas of HR including: appointments; leave; benefits; medical aid; provident fund; termination information
    • Assist employees in completing necessary paperwork to support changes, updates, etc.
    • Administer student loan, medical aid, provident fund, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
    • Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs

    Stakeholder Engagement

    • Maintains regular communication on current administration and projects status with relevant stakeholders
    • Keeps service providers informed of payments and information required for vendor processes
    • Keep payroll informed of new hires, terminations and changes to employment conditions
    • Communicate with medical aid and provident fund on hires, terminations, death benefits, etc.
    • Escalates non-conformance issues or outstanding information

    Closing Date: 10th, May 2022

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    Group and Events Billing Co-Ordinator, Sun City

    Main purpose of the job:

    The Groups & Events Billing Co-Ordinator will be responsible to be the client’s contact for the successful co-ordination and reconciliation of billing for all conferencing and events across the business unit property with the objectives of supporting the team in creating great customer experiences for all groups and events customers and contributing to building the reputation of the business unit’s brand as the conferencing venue of choice.

    Education and experience:

    • Grade 12
    • 2-year Diploma in Events Management is preferred
    • Strong Numerical Skills and Financial Literacy
    • Proficient Computer Skills (MS Office / Opera)
    • 1 – 2 years’ experience in a events environment

    Core and personal behavioral competencies:

    • The ability to think and apply business acumen and sound common sense in the implementation of procedures, standards and precedents.
    • Interprets customer requirements in terms of services available and the applicable constraints
    • Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
    • Considers all the facts, options and possible outcomes prior to making decisions;
    • Works independently and is orientated towards solving customer queries

    Key Performance Areas

    Co-ordinated Groups and Events

    • Obtain billing instructions for the event from the function sheets, and track expenses
    • Meet with clients on-site on a daily basis to check whether charges have been billed correctly on the account
    • Conduct a reconciliation between what the client requested and what they received. Where discrepancies exist these should be resolved immediately or escalated as required
    • At the end of the function and before the client leaves the property the account must be accurate and signed off by the customer
    • Hand over the recon to debtors for further resolution
    • Keep records of all amendments from a company perspective to assist in resolving any future queries
    • Resolve any problems and queries in accordance with contract stipulations, and escalate when required

    Delivered Customer Experiences

    • Connect with all guests by greeting them warmly and with a friendly smile, acknowledging them, and ensuring respect at all times
    • Interact with guests and provide professional service standards and relevant solutions
    • Understand guest requirements
    • Be able to answer guests’ questions on business unit facilities, products and current promotions
    • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
    • Communicate and source information from the relevant departments with regards customers special requests
    • Build effective internal and external relationships to ensure synergy of guest experience

    Closing Date: 10th, May 2022

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    Events, Safety, Risk & Compliance Specialist, Sun City

    Main purpose of the job:

    The Events Safety, Risk & Compliance Specialist will be responsible for the planning, reporting and execution of on-site event and venue risk and compliance controls for large-scale, public events and productions for the business unit, before, during and after the event. This will include hazard identification and risk assessments, compliance audits, investigation of incidents, stakeholder engagement and compilation of all documentation to support the business unit in managing regulatory risk, and supporting the execution of safe and secure events in line with legislation and Group standards.

    This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, and to drive solutions and provide insights to advise, enable and support informed decision-making and mitigation of risk.

    Education and experience:

    • 3-Year Degree or Diploma in Safety Management, Risk and Compliance Management, Events Management and/or SAMTRAC or NEBOSH
    • A Post graduate qualification in Health & Safety Management or environmental management is an advantage
    • South African Institute of Occupational Safety and Health (SAIOSH) Graduate Membership is an advantage
    • Registration with SACPCMP is an added advantage
    • Draughting/ability to draw floor plans is an added advantage
    • ISO 14001 / ISO45001 Auditor is an advantage
    • Minimum of 5 years experience in Event Safety, Risk and Compliance
    • Experience in Health & Safety Management and / or environmental management
    • Exposure to large scale production events requirements is an advantage
    • Project management experience
    • Strong assurance background in risk management or other related field

    Core and personal behavioral competencies:

    • Working knowledge and application of the following pieces of legislation and By Laws:
    1. Safety at Sports and Recreational Events Act-Regulation of Gathering Act
    2. Disaster Management Act & Framework
    3. Environmental Health Act & regulations
    4. Occupational Health & Safety Act
    5. Private Security Industry Regulation Act
    6. Explosives Act
    7. EMS By-laws
    8. SANS10400
    9. SANS10366
    • HIRA Inspections, Impact and risk assessments
    • Investigation & Incident Reporting
    • Disaster management
    • Report writing
    • Auditing & managing risk
    • Financial & Business Acumen
    • Written and verbal communication skills
    • Proficient skills in MS Office (Word, excel and powerpoint)
    • Project management

    Key Performance Areas

    • Act as a Subject Matter Expert on issues of Event Safety, Risk and Compliance for the business unit property
    • Develop a plan, framework and key objectives to support the improvement and optimisation of event safety, risk and compliance practices in line with national regulatory standards, ensuring that the various functional areas have an execution plan to support this
    • Develop and update the Event Safety, Risk and Compliance processes and tools for the unit, ensuring these are communicated and embedded in the business unit’s operations
    • Liaise with appropriate health, safety and environmental agencies and the SAPS to understand current standards and help identify possible risks for the management of public events
    • Support the Executive Team in improving operational Event Safety, Risk and Compliance standards by identifying potential hazards, assessing risks and putting measures in place risk control plans to eliminate or reduce the likelihood of risks around the execution of events
    • Conduct risk rating audits to determine the likelihood and consequence of potential risks (safety, financial, media coverage, reputational and compliance breaches) and provide a contingency plan with recommendations to resource and remove obstacles to quality standards
    • Record and report Event Safety, Risk and Compliance data on a regular basis
    • Make sure that all relevant back-up documents and copies can be sourced effortlessly electronically and /or manually for application submissions and auditing purposes.
    • Understand and monitor forecasted plans for public events and productions coming to the business unit
    • Create a detailed programme plan which identifies and sequences the activities and initiatives needed to successfully achieve standards against regulations including event overview, running order of the programme, VIPs attending, events management contact details, emergency details
    • Determine the resources required to achieve standards including having the following in place:
    1. Disaster and evacuation management plan taking into account risk assessments and mitigation actions
    2. Environmental Health plan ensuring all certificates are in place for vendors; as well as for noise exemption;
    3. Liquor licensing (where relevant).
    4. Public liability
    5. EMS application for certificate of fitness for events (floor plans, open fires, fireworks, road maps; temporary structures), Certificates of Compliance and Fire Protection Plans
    6. City Power – including power back-up certificates and emergency lighting plans
    7. JMPD indemnity and traffic management plans
    8. Pa-king operational plans
    9. Security operational plans
    10. Medical operational plans
    11. Waste management operational plans
    12. Cleaning operational plans
    13. Crowd management plan
    14. Community participation plans
    15. Water plans
    16. Minutes of pre-event meetings
    17. Liaise with internal and external stakeholders relating to the making of key decisions, exercising overall control, assigning and co-ordinating resources
    18. Keep up to date with latest legislation, regulations and leading practice in the area of Event Safety, Risk and Compliance and the impact for the complex
    19. Develop and update Internal Control Standards in line with industry leading practices
    20. Investigate and report on incidents and accidents as per OHSA and environmental requirements
    21. Compile Event Risk and Compliance Management reports in line with regulations and unit requirements
    22. Understands and is able to impart knowledge on relevant subject matters around the Event Risk and Compliance Management legislation, regulations and best practice

    Closing Date: 8th, May 2022

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    Hotel Manager

    Job Purpose

    Overall and direct responsibility and accountability for the management of the hotel operation and teams, with specific regard to maximising hotel revenues and occupancies, maintaining hotel standards, driving exceptional customer experiences, and creating synergy between functions across the property in line with budgets and legislative requirements.

    Education

    • 3-Year B-Degree (hospitality or business management)

    Experience

    • 4 years senior management experience in hospitality management (food and beverage, rooms management and/or maintenance management)
    • 8 years’ experience including 3 years in a hospitality management role at a 5-star establishment with a strong background in rooms division management (Housekeeping / Front Office / Guest Relations) and / or food & beverage

      Experience in managing Business Partners and Service Level Agreements

    Skills and Knowledge

    • F&B Product knowledge
    •  Banqueting & Conferencing
    •  Labour legislation
    •  SHE legislative knowledge and execution
    •  Business Acumen
    •  Proficient computer skills
      Financial Management, SLA & Contract management
    • Networking skills, 

    Key Performance Areas

    • Understand the Group strategies and Unit strategy and operationalise objectives and deliverables for the hotel
    • Create synergy and alignment of CVP across the hotel functions
    • Read & understand income statements & general ledger. Report on financials in weekly and monthly Ops meetings
    • Plan budgets & do forecasts
    • Manage staffing compliment of 30 plus and manage payroll
    • Elicit new business opportunities and leverage relationships to promote revenues, competitive edge and business growth
    • Manage increase in revenue and sales
    • Plans align to company goals and environmental imperatives
    • Effective delivery of an integrated system (processes, people, standards, management frameworks, practices and technology) to support the strategy
    • Opportunities for marketing unique products and services to enhance market share / competitiveness are identified and exploited
    • Oversee the development and review of room and hotel standard operating procedures and the application against 4 / 5-star grading standards
    • Manage Capex budget and refurbishment projects
    • Conduct regular walkabouts of the business unit (including front of house and back of house areas) to ensure the hotel and grounds are aesthetically attractive and secure, and that there is compliance with various standards, regulations and legislation
    • Manage and co-ordinate internal audit processes and conduct quality assurance to ensure procedural compliance
    • Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
    • Drive a SHE management culture and ensure all staff are trained.
    • Work with internal stakeholders and business partners (maintenance, finance, HR, and security) to identify risk areas and address these making recommendations, changes and enhancements
    • Manage any non-compliance
    • Accommodation standards, facilities and amenities are benchmarked against local and international industry best practice standards
    • Audit targets are achieved, and areas of concern are resolved
    • Compliance to relevant regulations and legislation e.g. RGP, FICA, ICS, etc.
    • Drive the improvement of standards in line with leading practice
    • Customer satisfaction targets are achieved
    • Manage guest surveys and resolve within 48 hours
    • New implementations / projects planned and executed to have minimum disruption on operational requirements in current services
    • New Products / technology meet changing business/ customer needs and strategic objectives
    • Drives a performance management culture
    • Performance Management and coaching of reporting managers to ensure KPA’s are achieved
    • Hotel productivity ratios are maintained
    • Understand customer experiences; trends and leading practice within the industry and apply these principles to hotel business plans, product offerings and experiences
    • Analyse and understand customer preferences and activity of regular and return guests within hotel using Business Intelligence tools.
    • Collaborate with unit EOC to operationalise the Customer experience plan and tools within the operation to build a CVP that is relevant, innovative and fresh.
    • Conduct meet-and-greets; and familiarization trips; and entertain whenever required
    • Customer Satisfaction targets are achieved
    • Liaise with Group Sales and Marketing to develop retention and acquisition campaigns
    • Liaise with Complex EOC to ensure synergy between hotel and complex product and service offering and the unit CVP
    • Adherence to legal and Sun International Group (e.g. procurement. CSI, etc.) guidelines
    • Increase in visits and/ or spend per visit (retention and acquisition strategies) to the resort
    • Marketing/ promotion objectives achieved as per plan.

    Closing Date: 10th, May 2022

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    Casino Admin Clerk

    Job Purpose

    The Casino Administration Clerk will be responsible to compile, capture, audit, reconcile and distribute gaming related documents from the gaming operations, count and cash desk functions on a daily basis for analysis and verification purposes, in line with legislation and regulations.

    Education

    • Grade 12 with maths numeracy
    • Basic bookkeeping certificate

    Experience:

    • Minimum of 1 year experience in gaming and / or auditing
    • Experience working with accounting or casino management systems

    Skills and Knowledge

    • Analytical skills (including attention to detail)
    • Problem Solving
    • Working with information (agreements, laws, regulations, statistics)
    • Reviewing / evaluating information and data
    • Ability to handle pressure and meet deadlines
    • Clerical Administration skills

    Key Performance Areas:

    Casino Revenue Reconciliation

    • Check that counted casino revenue has been correctly captured into Gaming system (EGS) and balances in the system
    • Identify, investigate, and resolve any discrepancies
    • Balance General Ledger to Gaming system / Recons / Statements / Source documents
    • Allocate statutory requirements to relevant accounts (e.g. vat, gaming board levies)
    • Conduct quality assurance on the back-up documentation
    • Escalate any variances and errors identified
    • Report daily on the count and any variances identified
    • Conduct online adjustments
    • Investigate all manual adjustments

      Casino Administration Audits

    • Update internal audit documents / templates for count and cash desk functions for auditing purposes
    • Communicate templates to relevant departments
    • Schedule regular internal audits on data and system
    • Conduct audits on both count and cash desk processes and data on a regular basis
    • Conduct Slots audits - soft count, meters, jackpots
    • Conduct Tables audit - fills, credits, coupons, tips, chips.
    • Complete monthly count of cards, playing cards, layouts etc. for OE usage calculations.
    • Conduct numbered stationery audit monthly
    • Conduct MVG merchandise audits
    • Conduct online investigations, identifying and escalating any suspicious transactions as per legislated requirements

    Conduct ACM (CAIONS) Audit - reconcile between ART client and SDS, removals and loadings

    • Communicate templates to relevant departments
    • Schedule regular internal audits on data and system
    • Conduct audits on both count and cash desk processes and data on a regular basis
    • Conduct Slots audits - soft count, meters, jackpots

    Closing Date: 6th, May 2022

    go to method of application »

    ERP Technical Team Lead

    Job Purpose

    The ERP Technical Lead will be responsible for supervising the ERP technical applications team, including but not limited to; the planning, installing, configuring, driving, and influencing technical design decisions of the ERP software applications, platform, and programs; as well as enhancements to existing products in line with business needs in a manner that is professional, reliable, and in line with business and regulatory requirements.

    The ERP Technical lead will also oversee design of components and relevant databases; and the administration, monitoring, maintenance and updating of the system to ensure sustained and optimal system performance to enable the effective use and application of the systems within the business.

    This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, technical solutions, specialised projects and innovation, and legislative support to advise, enable and support business operations in achieving their objectives

    Education

    • BTech or Equivalent
    • ERP Certification
    • TOGAF Certification is an advantage

    Experience

    • Minimum 10 years’ experience within the IT industry is essential including:
    • 3 – 5 years’ experience in a similar role
    • 3 – 5 years’ ERP technical implementation experience
    • 3 years IT solution delivery background (applications integration, business analysis and deployment) 
    • Strong vendor management experience
    • Expert knowledge on ERP systems
    • Experience with application architecture
    • Application monitoring and capacity optimisation experience an advantage

    Skills and Knowledge

    • Analysing
    • Creating and improving
    • Sourcing information
    • Applying expertise and technology
    • Taking ownership
    • Responding with urgency
    • Collaborating
    • Business Acumen
    • Risk Management skills
    • Business Analysis Process Flow knowledge
    • Test Process cycle management
    • ERP knowledge
    • Database management and reporting

    Key Performance Areas

    • Collaborate with the business support team to receive and prioritise briefs from business; to design, deliver and support the ERP applications, and deliver each element to specifications to support business requirements across the business
    • Facilitate brainstorming sessions to share new design concepts, perspectives, and ideas, defining and updating IT technical specification requirements to meet business requirements
    • Collaborate with the team in constructing the concept, plan, and layout, ensuring the team understands and follows existing standards
    • Oversee the technologies, tools and techniques used within the team and resolve escalated technical issues
    • Manage the framework, system architecture and governance standards with regards the technical design and development of various the application, in alignment with strategic objectives and plans
    • Supervise the team in designing and developing components for the ERP system in line with best development practices and ensuring the delivery of quality software
    • Ensures quality assurance and testing of solutions before delivery to the business
    • Manage the relationship with the support team around any obstacles, challenges, or delays
    • Report on completed projects, costings and progress against pre-defined budgets and deadlines
    • Be an ideas bank of innovation and concepts to be used as a foundation for various business requirements to improve system / application performance
    • Commission, edit, and test solutions developed by third-party service providers when required ensuring it meets business specifications and standards
    • Supervise staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures
    • Conduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipeline
    • Manage SLA to deliver to internal customers around technical requirements and support

    Closing Date: 4th, May 2022

    Method of Application

    Interested and qualified? Go to Sun International on careers.suninternational.com to apply

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