Head Housekeeper at Faircape Group

The Faircape Group owns and manages six luxury lifestyle/retirement villages throughout the Western Cape (Tokai Estate, Noordhoek Manor, Cle Du Cap, Bridgewater Manor, Heritage Manor and Onrus Manor).

We are looking for a Head Housekeeper at each village to ensure the supervision of the Housekeeping team to facilitate the overall cleanliness, order and hygiene of the facility by carrying out various cleaning duties in the healthcare centres and villages.

Job duties include, but is not limited to the following

Quality control

• Ensure priority tasks are completed timeously such as cleaning rooms prior to admission of new residents. Perform room inspection according to standard checklist along with Unit or Nursing Services Manager
• Inspect work performed to ensure that it meets specifications and established standards
• Report complaints about service and equipment. Ensure corrective actions given by the manager are implemented.
• Ensure that records of Housekeeping tasks are up to date and readily available
• Routinely check on condition of work areas to ensure that the work schedule is meeting the needs of the facility and adjust accordingly
• Inform maintenance manager of any painting, repair work, replacements of furnishings and equipment that may be required
• Recommend changes that could improve service and increase operational efficiency

Personnel and Human Resources

• Conduct daily morning meetings with Housekeepers to discuss workflow, allocation and to address any arising matters
• Engage with Housekeeping staff to resolve performance and personnel problems, and to discuss company policies. Redirect issues through appropriate channels
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Assist manager with screening of potential job applicants
• Assist manager in evaluating employee performance and recommend personnel actions, such as promotions, transfers, and dismissals

Administration

• Plan and prepare employee work schedules for everyday operations as well as once off events. Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering
• Be available to meet with the direct line manager on a fortnightly basis
• Report any urgent matters to the line manager immediately
• Coordinate activities with other on-site staff to ensure that services are provided in an efficient and timely manner
• Complete weekly report on Housekeeping tasks and staff as directed by manager

Stock Control

• Check and keep an inventory of Housekeeping equipment and supplies and report problems, damage or loss to the manager
• Ensure order of new supplies and stock are placed timeously. Issue supplies and equipment to Housekeeping staff

Customer Service

• Perform or assist with cleaning duties as necessary if there are staff shortages
• Assist with stain removal and cleaning of resident personal furniture as needed

Requirements

Qualification

• Grade 12

Experience

• 1-2 years in a similar position OR recognized Housekeeping training courses

Skills & Knowledge

• Computer literate
• Good written and verbal communication
• Leadership
• Interpersonal skills
• Communication
• Critical thinking and problem solving
• Time management and organisational skills
• Team work
• Attention to detail
• Responsible and accountable
• Initiative and creativity
• Conflict resolution

Other Requirements

• Must have written references
• Clear criminal record
• Clear health record